Full Time Assistant Manager - Mall of America

Build-A-Bear Workshop; Minneapolis (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and execution of sales strategies, ensuring a positive experience for Guests and associates.

Responsibilities include directing daily assignments, assisting in hiring decisions, leading shifts, driving sales, maintaining brand standards, inventory control, and developing a high‑performing team in a dynamic retail environment.

Qualifications

• 2+ years of store management in a customer‑centric retail environment.
• High school diploma or equivalent.
• Basic understanding of store tech like POS, HRIS, and time/attendance systems.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments, break schedules, and staff direction.
• Support hiring decisions and feedback for staff advancement.
• Lead and coach teams during shifts, ensure policy adherence and safety.
• Drive sales as Floor Leader, coach Bear Builders, and optimize guest experience.
• Maintain merchandising standards and inventory controls; foster brand consistency.

Skills

Store management

Guest service

Leadership

Staff coaching

Decision making

Education

High school diploma

Tools

POS

HRIS

Time & attendance

Scheduling

Job description

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Required Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma
• Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate's (or higher) degree in business, management, or a related field

Behavioral Traits For Success

• Thrives in a high-engagement Guest experience environment
• Balances creativity and fun with accountability and dependability
• Connects with and inspires others to drive results
• Exercises common sense and sound judgment in ambiguous situationsDisplays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook despite challenging circumstances

Working Environment

• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays
• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On

• Decision-making, independent judgment, and execution
• Consistently meeting financial objectives
• Ability to create an Experience First culture for Guests and associates
• Talent management, including effectiveness in supervising, directing and developing associates
• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.

Benefits

Build-A-Bear Workshop® is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit www.buildabear.com/brand-about-careers-benefits.html for a list of full benefits that are offered to our employees.

Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans.

Pay range: $21.00-$23.00/Hour.