Full Time Assistant Manager – Crossgates Mall

Crossgates; City of Albany (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Crossgates is seeking a Full Time Assistant Manager for the Crossgates Mall. In this vital role, you will support the store manager in driving store success and delivering an excellent guest experience. Key responsibilities include motivating your team, managing sales strategies, ensuring merchandising compliance, and maintaining operational standards.

The ideal candidate should have at least 2 years of store management experience with a strong focus on customer service and team collaboration.

Qualifications

• 2 years of store management experience in a customer-centric business.
• Ability to inspire and motivate the team effectively.

Responsibilities

• Lead and support team during shifts to ensure top performance.
• Drive sales through team motivation and service excellence.
• Ensure merchandising standards align with brand guidelines.

Skills

Customer-centric management

Team leadership

Sales strategy implementation

Education

High school diploma

Associate’s degree in business or management

Job description

Full Time Assistant Manager – Crossgates Mall

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store’s success while maintaining a positive experience for guests and associates.

Responsibilities

• Lead and inspire your team during scheduled shifts, provide guidance, support, and feedback to ensure each team member performs at their best
• Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
• Lead team to maintain operational efficiencies and adherence to store safety policies and procedures
• Oversee inventory management processes, including receiving, stocking, and inventory counts
• Assist in building and developing a high-performing team that delivers exceptional guest service

Required Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma

Preferred Qualifications

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success

• Thrives in a “How Can I Help” environment
• Able to balance creativity and fun with dependability
• Connects with others to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook despite challenging circumstances
• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Consistently meeting financial objectives
• Ability to create an Experience First culture for guests and associates
• Talent management
• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.