Full-Time Assistant Manager

Hot Topic; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Hot Topic is seeking a Full-Time Assistant Manager to help lead the store with passion for music and pop culture. You will support the Store Manager in hitting sales targets, recruiting, and developing a strong team, while driving customer engagement and store promotions.

This role blends leadership with daily operations to deliver an exceptional shopping experience. You will supervise schedules, payroll, and loss prevention, collaborate with HQ on trends, and use sales data to shape strategy.

Qualifications

• At least 1–2 years of retail store management experience.
• Strong communication, recruiting, payroll, reporting and scheduling skills.
• Ability to develop and lead a high-performing team.

Responsibilities

• Support Store Manager to achieve sales plan and comp goals.
• Recruit, develop, and retain a collaborative store team.
• Promote products and promotions to drive customer engagement.
• Provide leadership for operational excellence and customer-first selling.
• Monitor shrink, payroll hours, and associate schedules.
• Communicate with retail leadership on trends and feedback.
• Run sales reports and use data to guide strategy.

Skills

Store management

Communication

Recruiting

Operations

Merchandising

Team development

Education

High school diploma or GED

Bachelor's degree a plus

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Full-Time Assistant Manager that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.

What You'll Do

• Support your Store Manager in achieving the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you
• You’re the store’s #1 fan – you’ll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup
• Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, and associate schedules
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you’ll deliver the goods!
• Every Frodo needs a Fellowship! In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused

What You'll Need

• At least 1-2 years of retail store management experience. If you love music and pop culture, you're in the right place!
• You’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps
• You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches. Retail is a fast-changing industry and you like catching curveballs thrown your way
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds