Full-Time Assistant Manager

Cinemark USA, Inc.; Novato (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Paid time off

Daily pay

Free movies

Education assistance

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help operate the theatre and ensure policy adherence. You will be cross-trained across departments, coaching Team Members and supporting the General Manager.

This role offers pathways to Senior Assistant Manager and Theatre Manager after completing the Management Accreditation Program. You will train staff, contribute to reports, monitor safety, and maintain high guest service while upholding Cinemark guidelines.

Qualifications

• Must be at least 18 years old.
• High School or GED graduate preferred.
• Completion of Cinemark's Management Accreditation Program courses.
• Food handling training and any local health certifications as required.
• Safe Alcohol Service training if working with alcohol.
• Flexible hours including evenings, weekends, holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Provides excellent Guest service and cash handling.
• Strong written and verbal English communication; team player.

Responsibilities

• Follows the direction of the General Manager.
• Supports GM decisions in staff communication.
• Works in all departments and theatre functions.
• Trains and coaches Team Members in their roles.
• Prepares administrative and special reports for the GM.
• Inspects theatre facilities and equipment condition.
• Reports repairs and safety issues to the GM.
• Ensures dress code compliance and customer service standards.
• Interacts with guests to deliver superior service.
• Enforces Cinemark guidelines with fairness.
• Reports employee relations issues per protocol.
• Identifies and sanitizes high-contact areas; uses PPE.

Skills

Guest service

Team leadership

Time management

Communication

Interpersonal skills

Conflict resolution

Ability to train others

Sense of urgency

Education

High School diploma or GED

Job description

Role Summary:

Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.

Responsibilities:

• Follows the direction of the General Manager
• Supports General Manager’s decisions in communication with the staff
• Responsible for working in all departments and all theatre job functions
• Trains and coaches Team Members in their specific job functions
• Assists in the preparation of administrative and special reports for the General Manager
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Reports the need for building, property, and equipment repairs to General Manager
• Ensures that theatre Team Members follow the dress code
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
• Learns and follows the policies and procedures as established in Cinemark's Guidelines.
• Enforces these with all Team Members fairly and consistently
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
• All management members must follow the Employee Relations Reporting Protocol
• All management members are held at a high work ethic standard and code of conduct
• Consistently identifies and sanitizes Employee and Gust high-contact
• Properly utilizes Personal Protective Equipment while completing position-specific tasks
• Adapts to the frequency and scope of required cleaning tasks
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Requirements:

• Must be at least 18 years of age
• High School or G.E.D. graduate preferred
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark's Management Accreditation Program
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Management members who work with alcohol are required to complete a Safe Alcohol Service training program
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Accurate cash handling and basic math skills
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Excellent time management, organizational skills, and attention to detail
• Ability to train and lead others
• Must be able to resolve conflict

Physical and Environmental Requirements:

Frequent bending, kneeling, and lifting up to 50 lbs. Frequent standing, walking and reaching around the theater. Noise level may be moderate to high at times. Be able to work in a standing position for extended periods of time.

Benefits Available:

• Employee Discount 401(k) Matching*
• Growth Opportunities Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*
• *Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER:

This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark is an Equal Opportunity Employer

Pay Range: 20.73 - 23.80