Full Time Assistant Customer Service Manager DLT

Harris Teeter; Wake Forest (NC); Sur place; USD 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

Group benefit plans

Résumé du poste

Harris Teeter in Wake Forest, NC, seeks a Full Time Assistant Customer Service Manager for the Customer Service Department. You will supervise up to 120 associates, including cashiers and clerks, and assist in directing store operations and audits.

The role emphasizes coaching, training, and maintaining high customer service standards. The ideal candidate has a high school diploma or GED with 1–3 years of related experience, strong communication, and the ability to lead a team in a fast-paced

Qualifications

• Supervisory responsibilities across Customer Service and accounting offices.
• High school diploma or GED required; 1–3 years related experience preferred.
• Strong communication and interpersonal skills; customer-focused.
• Ability to read/interpret instructions and to train/coach associates.

Responsabilités

• Supervise up to 120 associates in Customer Service and accounting offices.
• Coach and train staff; interview, plan, assign, and direct work.
• Ensure audits are performed and drive customer satisfaction and sales.
• Provide coaching for non-compliant associates and manage floor monitor duties.

Connaissances

Supervisory skills

Customer service

Communication

English language

Formation

High school diploma or GED

Outils

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word Processing software

Description du poste

Full Time Assistant Customer Service Manager DLT

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor

monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.

EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.

COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.

MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire

orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds

and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those

an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually

moderate.

Additional Information

You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.

WAKE FOREST, NORTH CAROLINA, STORE 395 - CREEDMOOR VILLAGE

All warehouse associates must be 18 years of age or older.

Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.