Full Time Assistant Customer Service Manager DLT

Harristeeter; Leesburg (VA); On-site; USD 26,174 - 40,983; Full time

Job summary

Harris Teeter in Leesburg, VA seeks a Full Time Assistant Customer Service Manager to supervise up to 120 associates in customer service and the accounting office, and to assist the Department Manager with direction and evaluation.

Responsibilities include on-the-floor coaching, interviewing and training, directing work, rewarding or disciplining staff, and ensuring audits and loss prevention tasks are completed. Strong English communication and leadership are required.

Qualifications

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Complete company training including but not limited to new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with overall direction, coordination, and evaluation of these departments.
• Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
• Perform floor monitor duties, interviewing and training associates, planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provide immediate coaching/feedback to associates who are not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Training

Coaching

Education

High school diploma or GED

Tools

Inventory software

Spreadsheet software

Word processing software

E‑mail

Job description

Full Time Assistant Customer Service Manager DLT

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY SKILLS

Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance store's current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexibility to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with Customer Service associates and customers.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS

Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one‑on‑one and small group situations to customers, vendors, and other associates who only speak English.

COMPUTER SKILLS

Knowledge of HT Internet software, E‑mail, inventory software, spreadsheet software, and word processing software.

MATHEMATICAL SKILLS

Ability to add and subtract two‑digit numbers and to multiply and divide with tens and hundreds. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, TRAINING

Complete company training including but not limited to new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

PHYSICAL DEMANDS

Regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach 6 to 72 inches. Specific vision abilities required: close vision and depth perception.

WORK ENVIRONMENT

Frequently exposed to wet and/or humid conditions and moving mechanical parts. Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level is usually moderate.

Additional Information

• Posting Date: Jul 12, 2026

Compensation

• Pay Transparency: Harris Teeter reasonably expects to pay between $19.00/hour and $29.75/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.

Location

LEESBURG, VIRGINIA, STORE 100 - LANSDOWNE TOWN CENTER

Requisition #: 2616165

All warehouse associates must be 18 years of age or older.

Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.