Full-Time Administrative Assistant

FashionUnited; Fairfax (VA); On-site; USD 20,000 - 31,000; Full time

Job summary

Kohl’s is seeking a Store Support Lead to assist the store leadership and associates in administrative and operational tasks, using technology to enhance daily operations and customer service. The role involves payroll, scheduling, and coordinating supply orders in partnership with the leadership team.

The position requires strong communication, reliability, and flexible availability, including days, nights, weekends, and holidays.

Qualifications

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices.
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices.
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
• Communicate and guide store technology issues through resolution.
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)
• All Lead roles at Kohl’s are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Accomplishing multiple tasks within established timeframes.
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Other responsibilities as assigned.

Skills

Strong communication

Interpersonal skills

Retail experience

Problem-solving

Job description

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You’ll Do

Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team

Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines

Refresh and maintain associate common areas and office areas to support a safe and engaging work environment

Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices

Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices

Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met

Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios

Communicate and guide store technology issues through resolution

Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)

All Lead roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Other responsibilities as assigned

What Skills You Have

Required

Must be 18 years of age or older

Limited travel to support new store openings

Strong verbal/written communication and interpersonal skills

Flexible availability, including days, nights, weekends, and holidays

Preferred

Experience decision-making and problem-solving in a fast paced environment

Retail or service industry experience

About the Role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You’ll Do

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team

• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines

• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment

• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices

• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices

• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met

• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios

• Communicate and guide store technology issues through resolution

• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)

All Lead roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Limited travel to support new store openings

• Strong verbal/written communication and interpersonal skills

• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Experience decision-making and problem-solving in a fast paced environment

• Retail or service industry experience

Pay Range: $14.45 - $22.70

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).