Full-Time 9-1-1 Dispatcher Trainee

Clinton County Commissioners; Lock Haven (Clinton County); On-site; USD 38,723 - 43,418; Full time

Job summary

Clinton County Commissioners is looking for a Dispatcher to receive emergency and non-emergency calls, dispatch appropriate response units, and maintain communication with them. The role requires a high school diploma and one year of dispatch experience, with certifications in APCO Tele communicator, Emergency Medical Dispatch, and CPR.

Additional requirements include a valid driver's license, satisfactory drug screen, and successful completion of training to be promoted to Grade H. This position is critical for managing communications effectively within the emergency services.

Qualifications

• High School Diploma (Public Safety Background preferred but not required).
• Requires APCO Tele communicator, Emergency Medical Dispatch, and CPR certification.
• One year of dispatch experience or equivalent combination of education and experience.

Responsibilities

• Perform dispatch duties: receive emergency and non-emergency calls and dispatch response units.
• Monitor radios and maintain contact with response units.
• Access and operate NCIC/CLEAN computer system for information verification.
• File reports and maintain agency contact lists.
• Monitor site security and report equipment malfunctions.
• Maintain regular and on-time attendance.

Job description

Qualifications

High School Diploma (Public Safety Background preferred but not required) A valid driver's license, satisfactory pre‑employment drug screen, background check, and completion of the computer skills testing will be required.

Salary

$38,723.00 (Grade F) Starting Wage, $43,418.00 (Grade H) after successfully completing training.

Summary

The purpose of this position is to perform dispatch duties in receiving calls and dispatching response units. The work is performed as directed, by the Shift Supervisor.

Essential Functions

• Performs dispatch duties: receives emergency and non-emergency calls and dispatches appropriate response units; obtains information from callers to provide to response units; monitors radios and maintains contact with response units. Pages service agency on‑call personnel.
• Tracks and updates all responding units using Computer Aided Dispatch (CAD) system; enters incidents into CAD system to create incident numbers.
• Accesses and operates NCIC/CLEAN computer system to obtain and verify information from state and federal databases.
• Performs clerical duties: files reports, maintains checklists, etc; maintains and updates Rolodex of agencies and business.
• Monitors tower and site security; monitors cameras and lights; reports equipment malfunctions and notifies response personnel in the event of power failures.
• Enters and receives messages from NCIC/CLEAN.
• Changes tapes for CAD system; changes paper on all machines.
• Performs other related functions as assigned or required.
• Maintains regular and on-time attendance.

Education and Experience

High school diploma or equivalent and one year of dispatch experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Position requires APCO Tele communicator, Emergency Medical Dispatch, and CPR certification.

Additional Job Requirements

• A valid driver's license, satisfactory pre‑employment drug screen, background check, and completion of the computer skills testing will be required.
• All training for this position must be completed satisfactorily before an employee is promoted to Grade H. The determination will be made by the Director of the Department of Emergency Services who may extend the probationary period for an additional ninety (90) calendar days if it is determined that the employee has not had adequate experience in all facets of the position prior to the end of the first 90‑day period.

Language Ability And Interpersonal Communications

• Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.
• Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome.
• Requires the ability to utilize a variety of reference, descriptive and/or advisory data and information such as lists, bulletins, schedules, notifications, reports, entries, cards, maps, manuals, policies, procedures, guidelines and non-routine correspondence.
• Requires the ability to communicate orally and in writing with the Manager and Supervisor and all department personnel, other County departments, response personnel, Coroner, outside agencies, and the public.

Mathematical Ability

• Requires the ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions.

Physical Requirements

See full job description available online at www.clintoncountypa.gov