Full-Stack Software Developer

Sauti Contact Center, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Remote-first

Training stipend

Mentorship programs

Equipment stipend

Wellness stipend

Team retreats

Job summary

Sauti Contact Center is a remote-first company delivering AI-assisted, multi-channel engagement for customer growth. You will own end-to-end delivery of features—from design to deployment—while managing a GitHub org, workflows, and documentation.

Join a team that builds scalable systems with React/Angular/Vue on the front end and Node.js, Python, Java, or .NET on the back end, integrating with CRMs and cloud platforms. Strong collaboration and rapid iteration are expected in this remote role.

Qualifications

• Hands-on with GitHub Actions for CI/CD and automations.
• 3+ years managing codebases on GitHub (repos, branches, PRs, Issues, Projects, Wikis).
• Front-End: Strong with React, Angular, or Vue.js + HTML5/CSS3/Tailwind.
• Back-End: Expertise in Node.js/Express, Python/Django, Java/Spring, or .NET Core.
• Databases: Proficient with SQL (Postgres, MySQL) and NoSQL (MongoDB, DynamoDB).
• Cloud & DevOps: Experience deploying on AWS/Azure/GCP, containerization (Docker/K8s), IaC (Terraform), and GitHub-based CI/CD.
• Testing & QA: Skilled with automated testing frameworks (Jest, Mocha, PyTest, JUnit) and TDD.
• Leadership: prior technical team lead or architect experience.

Responsibilities

• Client & Partner Engagement: Serve as the primary technical liaison for strategic partners and clients.
• Lead discovery workshops to gather requirements, translate business needs into technical solutions, and set delivery expectations.
• Deliver technical presentations, demos, and training sessions to non-technical stakeholders.
• Proactively manage stakeholder communication—provide status updates, handle changes, and elevate risks.

Skills

GitHub management

GitHub Actions

Front-end React

Front-end Angular

Front-end Vue.js

Back-end Node.js

Python Django

Java Spring

NET Core

SQL/PostgreSQL

NoSQL MongoDB

AWS/GCP/Azure

Docker/Kubernetes

Terraform

Testing Jest

CI/CD

Tools

GitHub

GitHub Actions

Docker

Kubernetes

Terraform

PostgreSQL

MySQL

MongoDB

Zoho

Salesforce

NetSuite

Job description

Sauti today is a customer-growth operations partner—not “just a call center.”

We build and run the people + systems + automation that turn customer interactions into measurable outcomes: higher response rates, higher conversions, higher attendance, and fewer drop-offs.

Who we are

Sauti Contact Center is an AI-assisted, multi-channel engagement engine that helps businesses acquire, activate, retain, and support customers across:

• Voice (inbound/outbound)
• SMS
• WhatsApp
• Email
• Social/DMs

What we do (in plain terms)

We run high-volume, high-quality conversations that move people from interest → action:

• Lead follow-up & conversion (speed-to-lead, qualification, booking, closing support)
• Customer support & retention (inquiries, issue resolution, renewals, win-backs)
• Campaign execution (product launches, promos, reactivations, collections-lite reminders)
• Event growth ops (registrations, confirmations, attendance driving, post-event surveys)

How we deliver results

We combine:

• Trained agents with clear scripts, QA, and performance management
• Automation & AI for routing, personalization, conversation intelligence, and consistency
• CRM-first execution (Zoho/Dynamics style thinking): every interaction is tracked, tagged, and usable for next actions
• Reporting that matters: response rates, conversion, drop-off points, reasons, and next-step recommendations

What makes Sauti different now

• Outcome-driven: we sell conversion and continuity, not “calls.”
• Multi-channel by default: we meet the customer where they actually respond.
• Systems-minded: we don’t just work the list—we improve the funnel.
• Fast execution: campaigns and workflows go live quickly, then we optimize weekly.

Job Description

This is a remote position.

We’re seeking a Full-Stack Software Developer to own end-to-end delivery of features, from design and implementation to documentation and deployment. In addition to hands‑on coding, you’ll manage our GitHub org—structuring repos, maintaining documentation, and driving our GitHub‑based workflows (issues, PRs, Actions, Projects, Wikis).

Key Responsibilities:

Client & Partner Engagement:

• Serve as the primary technical liaison for strategic partners and clients.
• Lead discovery workshops to gather requirements, translate business needs into technical solutions, and set realistic delivery expectations.
• Deliver technical presentations, demos, and training sessions to non‑technical stakeholders.
• Proactively manage stakeholder communication—provide status updates, handle change requests, and elevate risks.

GitHub Repository Management:

• Create and organize repositories with clear naming conventions and branch protection rules.
• Set up and enforce PR templates, issue templates, and CODEOWNERS.
• Maintain project boards (Kanban) and milestones for sprint planning.
• Keep code and docs in sync via GitHub Wiki or Markdown files.

CI/CD & Automation:

• Author and maintain GitHub Actions workflows for build, test, and deploy.
• Automate common tasks (linting, security scans, release tagging).

Solution Design & Architecture: Lead design reviews; propose tech stacks and system architectures that balance scalability, maintainability, and cost.

Full-Stack Development: Write clean, efficient, well‑tested code across front‑end (React, Angular, Vue.js) and back‑end (Node.js/Express, Python/Django, Java/Spring, .NET Core).

API & Integration: Design and build REST/GraphQL APIs; integrate payment gateways (MPesa, Stripe), CRMs (Zoho, Salesforce), AI/ML services.

Cloud Infrastructure: Collaborate with DevOps to deploy/monitor on AWS, Azure or GCP; use Docker, Kubernetes, Terraform, and GitHub Actions for IaC deployments.

Quality & Security:

• Enforce secure coding standards and data‑protection compliance (GDPR, CCPA).
• Develop unit, integration, and end‑to‑end tests; conduct thorough code reviews using GitHub’s review tools.

Mentorship & Leadership: Mentor junior developers in GitHub best practices, code organization, testing, and documentation standards.

Performance Optimization: Profile and optimize performance at both code and infrastructure levels.

Collaboration & Communication: Participate in agile ceremonies; keep stakeholders updated via GitHub Issues, pull requests, and project boards.

Requirements

Client-Facing Skills:

• Proven ability to engage directly with clients and partners—facilitate requirements gathering, present technical solutions, and manage expectations.
• Strong verbal and written communication skills; able to simplify complex technical concepts for non-technical audiences.

3+ years managing codebases on GitHub (repos, branches, PRs, Issues, Projects, Wikis).

Hands‑on with GitHub Actions for CI/CD and automations.

Version Control: Deep understanding of Git workflows (feature branches, rebasing, merge vs. PR).

Front-End: Strong with React, Angular, or Vue.js + HTML5/CSS3/Tailwind.

Back-End: Expertise in Node.js/Express, Python/Django, Java/Spring, or .NET Core.

Databases: Proficient with SQL (Postgres, MySQL) and NoSQL (MongoDB, DynamoDB).

Cloud & DevOps: Experience deploying on AWS/Azure/GCP, containerization (Docker/K8s), IaC (Terraform), and GitHub-based CI/CD.

Testing & QA: Skilled with automated testing frameworks (Jest, Mocha, PyTest, JUnit) and TDD.

Preferred Skills

Mobile: React Native or Flutter.

AI & Automation: Integrating ML models, chatbots (OpenAI, TensorFlow).

CRM/ERP: Zoho Creator, Salesforce, NetSuite integrations.

Leadership: Prior technical team lead or architect experience.

Here are the Benefits we offer to support your growth, health, and work–life balance:

Salary benchmarked to industry standards plus performance-based bonuses.

Comprehensive Health Coverage After a period of working for us

Medical, dental, and vision plans for you and your dependents.

Generous Paid Time Off

• – 20 days of PTO per year (increasing with tenure)
• – 7 paid company holidays
• – Flexible sick leave

Professional Development

• – Annual training stipend (conferences, courses, certifications)
• – Mentorship programs and lunch-and-learn series

Remote-First Flexibility

• – Work-from-home allowance (equipment stipend)
• – Flexible hours—core overlap only when needed

Wellness & Work-Life Perks

• – Monthly wellness stipend (gym, meditation apps, etc.)
• – Quarterly team retreats and virtual social events

Cutting-Edge Projects

The chance to work on AI-driven fintech platforms, large-scale e-commerce systems, and strategic cloud-migration initiatives.