Fulfillment Team Lead

Rock Entertainment Group; Arlington (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off and holidays

Training and development programs

Leadership development

Job summary

Pregis is seeking an experienced Fulfillment Team Lead in Arlington, TX to guide daily fulfillment operations across multiple lines. You will coach team members, monitor KPIs, and ensure schedules and customer deadlines are met while maintaining quality and safety standards.

You will troubleshoot equipment, coordinate resources, and support lean improvements. This hands-on leadership role offers growth opportunities within a dynamic manufacturing environment at Pregis.

Qualifications

• High school diploma or GED with 3–5 years in printing, bindery, fulfillment, packaging or manufacturing.
• Experience leading teams in a production or manufacturing setting.
• Strong problem solving, communication, and safety awareness.

Responsibilities

• Oversee daily fulfillment operations across multiple production lines.
• Coach and develop team members to meet KPIs and quality standards.
• Coordinate staffing, materials, and equipment to optimize workflow.
• Ensure on-time customer delivery while maintaining safety.

Skills

Leadership

Team management

Manufacturing operations

Production scheduling

Troubleshooting

Communication

Safety awareness

Education

High School Diploma or GED

Tools

SAP or similar production management systems

MS Office

Job description

Production Team Lead

Location: Arlington, TX

Shifts Available:

• Days: 6:00 AM - 6:00 PM
• Nights: 6:00 PM - 6:00 AM

Schedule: 2-2-3 Rotating Schedule

Pay: Competitive pay based on experience

Lead the Team. Drive Production. Deliver Quality.

Pregis is seeking an experienced Fulfillment Team Lead to join our Arlington team. In this role, you will provide leadership within the fulfillment department while ensuring printed materials are completed safely, accurately, and on schedule.

This position is ideal for candidates with leadership experience in printing, bindery, finishing, packaging, fulfillment, or manufacturing environments who enjoy coaching employees, driving performance, troubleshooting equipment, and ensuring exceptional quality standards.

At Pregis, we invest in our employees through hands-on training, leadership development, and career advancement opportunities. Many of our leaders began in production roles and worked their way into leadership positions.

What You'll Do

As a Fulfillment Team Lead, you will oversee daily fulfillment operations while supporting production employees, maintaining quality standards, and ensuring customer orders are completed on time.

Production Leadership

• Lead daily fulfillment operations across multiple production lines and machines
• Ensure production schedules and customer delivery deadlines are achieved
• Coordinate personnel and resources to support efficient workflow
• Monitor staffing levels and labor utilization to maximize productivity
• Ensure production performance meets established KPIs and departmental goals
• Support supervisors in achieving safety, quality, and production objectives
• Assist with shift planning, staffing coverage, and workload distribution

Quality & Customer Satisfaction

• Ensure finished products meet customer specifications and company quality standards
• Monitor production quality throughout all stages of fulfillment and finishing operations
• Verify testing requirements and quality inspection procedures are followed
• Conduct quality checks and address non-conformance issues promptly
• Collaborate with Quality Assurance and Operations teams to resolve concerns
• Promote a culture of quality and accountability throughout the department

Equipment & Technical Support

• Oversee setup and operation of fulfillment equipment
• Support troubleshooting and minor equipment repairs to minimize downtime
• Monitor performance of drills, stitchers, vacuum tables, and other finishing equipment
• Coordinate preventative maintenance activities as required
• Ensure equipment is operating safely and efficiently
• Assist team members with technical issues and machine operation questions

Team Leadership & Communication

• Train, coach, and support employees to ensure adherence to standard operating procedures
• Foster a positive and productive team environment
• Promote employee accountability and engagement
• Effectively communicate production priorities and departmental updates
• Support smooth shift transitions through accurate communication and documentation
• Assist with employee development and cross-training initiatives

Continuous Improvement & Safety

• Support lean manufacturing and continuous improvement initiatives
• Work with production and continuous improvement teams to enhance efficiency, quality, and productivity
• Help develop and maintain standard operating procedures
• Enforce all company safety policies and PPE requirements
• Maintain a clean, organized, and safe work area
• Conduct safety observations and reinforce safe work practices

What We're Looking For

• Previous leadership, team lead, supervisor, or coordinator experience in a manufacturing environment
• Experience in printing, bindery, finishing, fulfillment, packaging, or related industries preferred
• Strong organizational and time-management skills
• Ability to manage multiple machines, priorities, and deadlines simultaneously
• Strong problem-solving and troubleshooting abilities
• Excellent communication and leadership skills
• Ability to effectively motivate and develop team members
• Strong attention to detail and commitment to quality
• Ability to perform well in a fast-paced production environment

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

• Commercial printing
• Bindery operations
• Print finishing
• Fulfillment operations
• Packaging manufacturing
• Production leadership
• Stitching equipment
• Drilling equipment
• Vacuum table operations
• Lean manufacturing
• SAP or similar production management systems
• KPI-driven manufacturing environments

Physical Requirements

• Frequent standing throughout the shift
• Ability to lift, push, and pull moderately heavy materials
• Ability to work around moving machinery and production equipment
• Frequent walking, bending, and reaching
• Ability to work 12-hour shifts

Work Environment

• Manufacturing and production environment
• Exposure to moving equipment and machinery
• Indoor facility
• Fast-paced production setting
• Moderate to high noise levels
• Required use of Personal Protective Equipment (PPE)

Education & Experience

• High School Diploma or GED preferred
• 3-5 years of progressive experience in a printing, bindery, fulfillment, packaging, or manufacturing environment
• Previous leadership experience strongly preferred
• Experience supervising production teams and managing productivity metrics is highly desirable

Why Join Pregis?

• Competitive pay
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Paid training and development opportunities
• Leadership development programs
• Career advancement pathways
• Stable and growing manufacturing environment
• Safety-focused culture
• Opportunity to build a long-term career with an industry leader