Fulfillment Supervisor

CUREXA - EAST LLC; Galloway (MO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k)

Medical

Dental

Vision

Supplemental Coverage

Job summary

Curexa Pharmacy is seeking a Fulfillment Supervisor to oversee pharmacy fulfillment operations, organize staff, and optimize workflows in support of operations. The role reports to the Operations Manager and on-duty Pharmacists.

The position emphasizes staff coaching, scheduling, compliance with SOPs, and timely communication across teams to meet service levels.

Qualifications

• Licensed as a registered Pharmacy Technician in New Jersey.
• Experience managing workflow and staff in a pharmacy setting is preferred.
• Proficient in pharmacy software and basic computer tools (Word/Excel).

Responsibilities

• Oversee production workflow to meet service levels and adjust as needed.
• Lead weekly huddles with Pharmacists and Team Leads.
• Coach Team Leads and conduct monthly one-on-one reviews.
• Hire and schedule staff to meet budgeted needs.
• Coordinate inventory, purchasing, and equipment requirements.
• Ensure compliance with SOPs, QA standards, and regulatory guidelines.

Skills

Leadership & supervision

Communication skills

English proficiency

Computer literacy

Education

Licensed Pharmacy Technician (NJ)

Tools

Parata

Kirby

Cent

MacTec

Job description

JOB SUMMARY

The Fulfillment Supervisor is a registered and certified pharmacy technician position who supports Curexa Pharmacy services through the management of pharmacy personnel and workflows. The position will assist the Operations Manager, in numerous aspects of pharmacy fulfillment services, including but not limited to, operating procedure, personnel management, and workflow management.

REPORTING RELATIONSHIPS

Fulfillment Supervisor reports directly to the Operations and Manager and the assigned Pharmacist(s) on duty.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES, DUTIES, AND TASKS

• Determine and ensure overall production’s workflow is maintained efficiently and adjust accordingly to align with defined service level goals relating to inventory replenishment and/or identified Service Level Agreement items; review daily operations metrics, KPI’s, and provided data when addressing workflow; share this information with Team Leads as warranted
• Collaborates directly with Account Managers, Partner Support, Warehouse/Inventory/Purchasing, and Lab Operations Management staff to address and resolve partner service level, communication, logistics, and inventory issues in a timely fashion
• Audit, monitor, and ensure all staff are following regulatory / quality standards / processes and policies in place as defined by Curexa’s Policy & Procedures, Quality Systems, and SOP’s
• Lead weekly huddles with Pharmacist(s) and Team Leads to discuss workflow, staffing, and issues
• Coach and develop Team Leads on workflow management, quality and regulatory compliance; hold one on ones with each Technician Lead (at least once monthly)
• Hold monthly Staff meeting to communicate new or policy review, company updates, quality, and regulatory information to all staff; provide documented meeting agenda and attendance sheets to the regulatory designee
• Monitor email and team chat(s) and provide communication responses, acknowledgement, or updates for requests from fulfillment staff, account managers, and upper management promptly (within an hour of request) via email or teams chat; ensure processes are in place for communication responses to occur during all of production working hours
• Interview and hire staff to fill for approved budgeted positions
• Set and approve work schedules to meet the needs of the business; approve PTO for all staff; monitor/update for missing clock in/out punches
• Address via counseling (verbal and documented) with staff members who are non-compliant with Curexa’s policies, SOPs, quality standards, approved productivity metrics, or proper behavior
• Conduct annual (and 30/60/90 day for new hires) performance reviews for staff in a timely and reasonable manner
• Coordinate with trainer for new employee onboarding / training and existing staff certification, competency, and retraining
• Address issues affecting team workflow promptly and elevate issue to proper upper management when applicable
• In conjunction with Team Leads, handle and submit written request(s) for ordering of supplies / equipment to designated Purchasing Specialist or Inventory Manager
• Coordinate with facilities for maintenance or Preventative Maintenance or directly with vendors of equipment for repairs or servicing when applicable; update, communicate, and coordinate with the Quality Control Manager for internal compliance documentation of equipment that is down or in need of repair or servicing
• Assist in developing production metrics and standard times for reasonable completion of task(s)
• Collect and report daily/weekly/monthly metrics to Operations Analyst and Manager, Operations
• Communicate with Warehouse designated staff to coordinate delivery of required raw materials, packaging, and supplies
• Support area’s workflow by filling, packaging, or labeling product; incorporating additional new preparations into area’s workflow as warranted
• Supports the goals, policies, and standard operating procedures of the pharmacy
• Works directly with the Manager, Operations or designated Quality/Regulatory Compliance personnel to implement and roll out new or changes/improvements to existing policies and procedures, maintain cleaning schedule, and address deficiencies identified via internal quality audits in timely fashion
• Works directly with the Trainer(s) to schedule, identify, and re-enforce training/retraining of team members to ensure compliance, competency, and documentation of approved best standards of practice
• Works directly with the Manager, Operations to continuously monitor and improve overall operational workflow to maintain and exceed Curexa’s defined Service Level targets
• Monitors and assures work area is maintained as a safe, clean, and sanitary condition at all times; addresses any deviations from a safe, clean, and sanitary conditions immediately
• Maintain confidentiality of all company information and ensure support personnel exercise equal discretion
• Operate ethically and in compliance with all federal, state board of pharmacy and accreditation regulations and all USP 795 and USP 800 guidelines for an FDA 503a pharmacy

WORKING CONDITIONS & PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to walk and use hands. The employee is occasionally required to stand, sit, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25+ pounds. Specific vision abilities required by this job include peripheral vision.

Compensation & Benefits:

• Schedule: Full Time

Sunday – Thursday: Sunday (9:00 AM – 5:00 PM) | Monday – Thursday (8:00 AM – 4:00 PM) | Off Friday & Saturday

Tuesday – Saturday: Tuesday – Friday (8:00 AM – 4:00 PM) | Saturday (9:00 AM – 5:00 PM) | Off Sunday & Monday

• Pay Rate: $25.00 – $28.00 / hour
• Benefits Package: 401(k), Medical, Dental, Vision, and Supplemental Coverage

Requirements

REQUIREMENTS (GENERAL, SKILLS, KNOWLEDGE, AND ABILITIES)

• 18 years if age or older with High School Diploma/GED equivalent
• Licensed as a registered as a Pharmacy Technician in good standing in New Jersey
• Working knowledge of or experience operating fulfillment machinery and automated equipment (e.g., Kirby, Cent, MacTec, Parata)
• Excellent written and verbal communication skills
• Ability to read, write and speak English
• Must be able to lift up to 25 lbs. over short distances
• Body movements consist of walking, turning the head and torso, reaching, grasping, bending; and flexing the arms, legs, wrists and fingers. Standing for most of the shift.
• Ability to accomplish tasks in a timely manner and with accuracy
• Basic computer proficiency with the willingness to learn specific pharmacy-based computer software; Word and Excel proficiency is a plus
• At least 2 years of previous management or supervisory experience
• Project management skills, organization, and attention to detail