Fulfillment Specialist: Customer-First, Certified Equipment Operator

Lowe's Home Centers, LLC; Norfolk (VA); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Lowe's Associate Discount

Job summary

Lowe's Home Centers, LLC is seeking a Warehouse Associate in Norfolk, VA to pick, stage, inspect, and fulfill customer orders with accuracy and a focus on safety.

You will use a computer and retail tech, operate certified equipment, and support inventory accuracy while collaborating with teammates to deliver excellent service. Training emphasizes safety and a customer-first mindset across shifts.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or GED

Tools

Powered Equipment Certification

Job description

Lowe's Home Centers, LLC is seeking a Warehouse Associate in Norfolk, VA to pick, stage, inspect, and fulfill customer orders with accuracy and a focus on safety.

You will use a computer and retail tech, operate certified equipment, and support inventory accuracy while collaborating with teammates to deliver excellent service. Training emphasizes safety and a customer-first mindset across shifts.