Fulfillment Project Coordinator

alliedprinting; Richmond (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Growth opportunities

Job summary

Allied Printing Services Inc. is seeking a Fulfillment Project Coordinator to manage orders from entry to delivery. You will liaise between customers, sales and production to keep projects on track and ensure a smooth customer experience.

The role requires 6 months of relevant experience, strong communication, and proficiency with MS Office and WMS. This onsite position offers full-time hours and a supportive, growth‑oriented environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a technical call center, fulfillment environment, or similar.
• Strong written and verbal communication, attention to detail.
• Proficiency with MS Office and online portals; capable of troubleshooting.

Responsibilities

• Serve as the primary contact for storefront customers for order entry and inquiries.
• Coordinate between customers, sales, and internal teams on project status.
• Plan deployment, track tasks, and ensure timelines are met.
• Create and distribute activity, billing, and inventory reports.
• Support fulfillment by coordinating inbound materials and supplies.

Skills

Customer service

MS Office

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Warehouse management systems

Online portals / e-commerce platforms

Job description

Fulfillment Project Coordinator

One Allied Way Manchester, CT 06042

Allied Printing Services Inc. is a family‑ran, full‑service commercial and financial printer that’s been leading the industry since 1949. With advanced sheetfed, web, large format, digital press capabilities – plus New England’s largest bindery/finishing operation – we’re proud of our history and excited about our future. Now, we’re looking for a skilled Fulfillment Project Coordinator to join our growing team.

From Order to Outcome — You Make it Happen. The Fulfillment Project Coordinator plays a critical role in ensuring a seamless customer experience by managing fulfillment projects from order entry through delivery. Serving as the primary liaison between customers, sales, production, and fulfillment teams. This role coordinates account setup, project implementation, reporting, and day‑to‑day execution to jobs on track.

What You’ll Do:

• Serve as the primary point of contact for storefront customers, including order entry, account setup, reporting, and day‑to‑day customer inquiries.
• Act as a liaison between customers, sales, and internal teams, communicating project status, updates, and changes.
• Coordinate account implementation and deployment, including system setup, project planning, and task management to ensure timelines and goals are met.
• Create and distribute activity, billing, and inventory reports while monitoring inventory levels for billing and fulfillment accuracy.
• Support production efficiency by coordinating receiving plans for inbound materials and managing internal supplies such as labels, boxes, and packing materials.
• Provide fulfillment software support, troubleshoot issues, collaborate with third‑party vendors, and assist staff with system usage.
• Advocate for customer needs while maintaining internal workflow standards, service levels, and operational efficiency.

What you bring:

• High school Diploma or equivalent required.
• Minimum of 6 months of experience in a technical call center, fulfillment environment, or comparable education and experience.
• Proficiency with online portals, e‑commerce platforms, warehouse management systems, and MS Office applications.
• Strong written and verbal communication skills with the ability to organize, analyze, troubleshoot, and convey information effectively.
• Collaborative, solution‑oriented mindset with a strong commitment to customer service, accuracy, and productivity.
• High attention to detail, strong time management skills, and the ability to adapt to last‑minute changes and requests.

Physical Requirements:

Walking 50%; Standing 50%. Lifting, pushing, pulling or carrying 50 lbs. and more.

The Details:

Job Type: Full Time / ONSITE ONLY
Shifts Available: 1st shift (8:00am–4:00pm)

Why You’ll Love Working Here:

You’ll join a supportive team that values innovation, teamwork, and growth. We’re proud of our history but even more excited about the future – and we’re looking for motivated people like you to help us get there. If you meet our minimum qualifications and are eager to thrive in a fast‑paced, growing environment, we invite you to become part of our team. This is an excellent opportunity to build your career with a company that combines decades of expertise with a commitment to innovation and exceptional service.

Great Benefits:

Medical, Dental, Vision, Life Insurance, Disability, 401(k) match, Employee Assistance Program, Voluntary Benefits: Critical, Accident, Hospital Indemnity, Paid Time Off: Vacation, Sick, Holiday, 2nd (12%) & 3rd (15%) shift differentials, Paid Weekly, Growth Opportunities, Employee Referral Bonus, Work‑Life Balance, Great Company Culture.

Allied Printing Services is an equal opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veteran status or any other legally protected status or basis prohibited by applicable federal, state, or local laws. Allied Printing Services prohibits harassment of applicants and employees based on these protected categories. If you need an accommodation to apply, please let us know.