Fulfillment Pharmacy Technician Mail Order

Beth Israel Lahey Health; Westwood (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Pharmacy Fulfillment Technician to support pharmacists with accurate prescription fulfillment on the automation line. This role emphasizes high-volume processing, inventory management, and reliable delivery communication to patients and staff.

Candidates should have a MA license as a Pharmacy Technician, 1–3 years of related experience, and proficiency with computer systems including Microsoft Office and POS platforms.

Qualifications

• High School diploma or GED required.
• Massachusetts Board of Pharmacy pharmacy technician license required.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Fill/count prescriptions accurately and process payments using the POS system.
• Package, track, and communicate delivery of prescription orders.
• Maintain inventory of packaging and pharmacy supplies.
• Clean and maintain pharmacy and equipment; file logs and records.
• Perform other duties as assigned by the Pharmacy manager.

Skills

Customer service

Written communications

Oral communications

Problem solving

Team work

Education

High school diploma or GED

Massachusetts Pharmacy Technician license

Tools

Microsoft Office

POS system

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions.

Job Description

Essential Responsibilities:

• Supports all aspects of the pharmacy fulfillment process including accurately filling/counting prescriptions, processing payment utilizing the POS system. Packages, processes, tracks, and communicates delivery of prescription orders including addressing problems/issues with delivery process.
• Maintaining and procuring inventory of packaging and pharmacy supplies.
• Routine cleaning and maintenance of pharmacy including pharmacy equipment.
• Maintenance and filing of required recordkeeping/logs.
• All other duties assigned by the Pharmacy manager or designee.

Required Qualifications

• High School diploma or GED required.
• Pharmacy Technician (Massachusetts) - Massachusetts Board of Pharmacy
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• PTCB Certification
• 340B experience.
• Inventory, shipping & delivery, and/or Rx fulfillment experience.
• Previous pharmacy work experience in high volume store.

Competencies

• Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature Of The Job

Medium work: Exerting up to 50 pounds of force. Job is physical in nature and the employee needs to stand or move the majority of the shift.

Pay Range

$26.00 - $34.99

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled