Fulfillment Operations Team Leader, Stone Oak TX

Target; San Antonio (TX); On-site; USD 61,606,000 - 104,731,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid time off

Job summary

Target is seeking a Fulfillment Operations Team Leader in San Antonio, TX. You will lead a team to ensure efficient order fulfillment, accuracy, and high guest satisfaction in a fast-paced store environment.

Responsibilities include planning workloads, coaching team members, and upholding safety and compliance while delivering on-time guest experiences and store goals.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Previous retail experience preferred but not required.

Responsibilities

• Deliver guest experience commitments to create a friendly store environment.
• Lead a team of hourly staff and ensure targets are met.
• Plan daily/weekly workload to support business priorities.
• Maintain safety and food-handling guidelines where applicable.
• Coach and develop team members to improve performance.

Skills

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

The starting pay range for this position per hour is $21.50 - $23.50. The full pay range for this position per hour is $21.50 - $36.55

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

all Aboutfulfillment

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks,preps, packs, sorts, and ships, products safely,efficientlyand effectively to deliver convenience and quality for our guests.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of:

• Guest service fundamentals and experience building a guest-firstculture on your team
• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members,including skills in interviewing, developing, coaching, evaluating, and retaining talent

As a Fulfillment Operations Team Leader, no two daysare ever the same, but a typical day willmost likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers onTarget’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Lead your team and drivefulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of yourdirectleader
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
• Review all fulfillment reporting to identify gaps and develop a plan to resolve
• With direction from yourdirectleader, create daily plans for your team
• Be an expert of operations, accuracy, process and efficiency
• Enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support yourdirectleader in their onboarding
• Withyourdirectleader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations
• Ensure the team is following food safety guidelines and selecting fresh food items for guests
• Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering
• Ifapplicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU) and Driveup (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

What We Are Looking For

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with
• You thrive in a fast-moving, highlyactive and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success
• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)

The good news is that we have some amazing training that will help teach you everything you need to know to be a FulfillmentOperations TeamLeader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required

Benefits Eligibility

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Americans With Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.