Fulfillment Operations Team Leader

Target; California; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Disability insurance

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target is seeking a Fulfillment Operations Team Leader in California. The role starts at $25.00–$27.00 per hour, with a full pay range of $25.00–$42.50 per hour. Pay varies by market, position, education, experience and certifications.

Eligible teammates receive comprehensive benefits, including health, 401(k), disability, paid leave, holidays, and vacation. The Fulfillment team ensures guests get what they want, when they want it by picking, packing, sorting and shipping efficiently.

Qualifications

• Experience leading teams in a retail operations environment.
• Strong guest service and communication skills.
• Ability to plan workloads and meet goals.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Lead and coach hourly team members, including interviewing, coaching, evaluating and retaining talent.
• Plan daily/weekly workload to support business priorities and achieve sales goals.
• Maintain food safety guidelines and ensure fresh items are available for guests.

Job description

The starting pay range for this position per hour is $25.00 - $27.00. The full pay range for this position per hour is $25.00 - $42.50

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family.

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent

As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moment s
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve , and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
• Review all fulfillment reporting to identify gaps and develop a plan to resolve
• With direction from your direct leader, create daily plans for your team
• Be an expert of operations, accuracy, process and efficiency
• Enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversation s
• Ensure the team is following food safety guidelines and selecting fresh food items for guests
• Ensure supplies are ordered timely and stocked. Partner with your direct leader for orderin g
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Lead and demonstrate a safety culture through modeling and reco