Fulfillment Operations, Manager- 2nd Shift

Ralph Lauren; High Point (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Ralph Lauren Corporation seeks a Warehouse Leader to direct order flow and manage fulfillment in our North Carolina distribution center. You will align staffing, capacity planning, and process execution to meet daily schedules and service levels.

Responsibilities include coordinating with accounts services and vendors, developing waving/packing strategies, and driving safety and efficiency improvements while maintaining high quality and on-time shipments.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 5 years in a leadership role within a warehouse/DC environment.
• Proven ability to motivate and lead staff, manage workflow and resources.
• Strong understanding of distribution center operations and compliance.

Responsibilities

• Coordinate flow of goods and staffing to meet customer requirements and capacity.
• Plan staffing, overtime and resources to meet objectives within financial guidelines.
• Develop and maintain reporting on area performance and safety.
• Drive process improvements and ensure on-time, accurate shipping.

Skills

Leadership

Warehouse

Operations

Staffing

Safety

Microsoft Excel

Communication

Training

Education

High School diploma or equivalent

College degree preferred

Tools

Excel

Word

PowerPoint

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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Position Overview This position is responsible for directing the flow of product and managing the processes within the assigned area. Draw up master work flow plans to establish processing sequence to ensure embroidered and non-embroidered orders meet the lead times and start ship dates according to sales forecast and customer demands. Accountable for unifying order components to ensure all orders are processed in a timely, accurately, and in a cost-effective manner. The position must head-off capacity and staffing constraints that may hinder the team from successfully meeting its objectives by continuously monitoring work-flow progression; to ensure the group is on track to meet daily schedule demands.

This position collaborates with the following components: External Customers, Venders, Account Services, Pick Pack, Wave Planning, Inbound, Shipping, and Transportation

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Essential Duties & Responsibilities

• Provide primary strategic coordination between Account Services and Operations, ensuring the timely flow of goods with specific regards to customer requirements in relation to operational capacity.
• Plan, forecast, and request appropriate staffing, overtime, and other resources to meet area objectives consistent with financial guidelines and service level expectations.
• Develop and oversee comprehensive waving strategy based off of customer requirements and capacity
• Manage the overall control and movement of product/merchandise in and out of their area.
• Establish workload priorities and provide a clear sense of direction for the team.
• Manage and monitor special runs through upstream order management and education
• Develop and maintain reporting as assigned pertaining to area objectives and performance.
• Manage daily department procedures and reporting to maximize productivity.
• Interact with all business channels and vendors to provide external and internal customer service to all parties.
• Develop and maintain active relationships with third party vendors; and managing onsite processes to ensure adherence to RL expectations for quality and service levels.
• Responsible for daily and long-term process improvement
• Responsible for area safety results: ensuring consistent training, evaluating safety issues and implementing improvements as identified.
• Adhere to company safety guidelines to prevent personal injury and product and facility damage.
• Actively work with other departments to provide staffing and resources where needed to best meet company objectives / service level expectations.
• Assist in the administration and maintenance of the organization’s standards, policies, and procedures.
• In conjunction with the Distribution Center Managers, manage all aspects of performance and development of the department associates.
• Create an environment where associates are motivated to do their best.
• Assist in the interviewing, hiring, training and corrective action of direct reports as assigned.
• Conduct coaching sessions and assist in associate development and training.
• Give and receive constructive feedback.
• Ensures that plans and actions (for self and others) support the overall corporate strategy.
• Minimum 70% floor presence within area(s) of responsibility
• Demonstrate initiative, flexibility and dependability
• Set and achieve high standards for personal performance.
• Conduct meetings as required.
• Accountable for the financial and service level objectives of his/her area.
• Travel as required.

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Experience, Skills, & Knowledge

• Position requires high school degree or equivalent. College degree preferred.
• 5 or more years working in a leadership position: warehouse/DC experience preferred.
• Proven track record of motivating & leading employees
• Detailed understanding of distribution center / warehouse environment, management skills, business practices, and strategic judgment in applying policies and adapting standard practices to accomplish goals.
• Proficient in Microsoft Excel, Word and PowerPoint
• Demonstrated ability to multi-task and effectively prioritize work flow within internal / external customer requirements
• Demonstrated planning and organizational skills to balance and prioritize work
• Ability to work well under pressure and maintain high attention to detail
• Confident in ability to communicate with senior level management and maintain high level of confidentiality
• Must be self-motivated and able to work independently and in a team environment
• Excellent communication and presentation skills, both verbal and written
• Demonstrates flexibility in meeting unexpected and/or planned work fluctuations and shift schedules changes, up to and including weekends.