Fulfillment Operations Coordinator

Safelite Fulfilment; Katy (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Safelite Fulfilment is seeking an Operations Coordinator to serve as the primary liaison between the fulfillment center and the retail location for ship-to-store activities. The role operates on the warehouse floor, supporting the Team Lead and Supervisor to move orders through the fulfillment process.

Key duties include releasing orders, coordinating with Inventory Control, and handling shipping documentation while maintaining performance metrics.

Qualifications

• High School preferred.
• 1-3 years relevant admin experience in a warehouse/DC required or 1-3 years supply chain experience preferred.

Responsibilities

• Release orders using the daily order schedule and communicate ready-for-load status.
• Communicate shorts to Inventory Control and building leadership.
• Create flyer tags for shipping and process Fed Ex store shipments.

Skills

Physical DC work

PPE compliance

MS Office

Oracle

AS/400

Can-Do Attitude

Team player

Education

High School

Tools

Korber WMS

Oracle

AS/400

Job description

Operations Coordinator

Schedule: Monday - Friday: 6:00 AM–2:30 PM

Pay Rate: $21.50/HR

The Operations Coordinator serves as the primary liaison between the fulfillment center and the retail location for ship-to-store activities. This position is predominantly based on the operations floor of the fulfillment center, providing support to the Team Lead and Supervisor in executing tasks essential for advancing orders through the fulfillment process.

What you will do

• Using the daily order schedule, the Operations Coordinator releases orders, manages the stage for pack and communicates ready for load status using the Korber WMS.
• Communicates shorts to the Inventory Control team and building leadership team.
• Creates flyer tags for shipping, processes Fed Ex store shipments and IPro orders.
• Prioritizes replenishments based on released orders in process.
• Assist the Team Lead and Supervisor in identifying work imbalances in the picking process so adjustments can be quickly made.
• Supports managing the field inbox for reported issues from FC warehouse and store locations.
• Responds appropriately and/or forwards the information to leadership for disposition.
• Monitors and responds to emails pertaining to the order, flow, staging and management of outbound orders.
• Processes and bills shipped orders.
• Prepares BOL and shipping paperwork.
• This also includes interactions with drivers when picking up or dropping off loads.
• Manages pick assignments according to the schedule, investigates and researches order issues.
• Communicates those issues appropriately.
• Provides updates on UPH, short ships, order fill rate, and other Korber reporting as directed.
• Prepares and processes vendor breakage claims and maintains claims on file.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education & Qualifications

• High School Preferred
• 1-3 years relevant administrative experience in a warehouse/DC Required or 1-3 years supply chain experience Preferred

Skills & Abilities

• Physical Requirements: Ability to work at a physical distribution center.
• Ability to work in a variety of environmental conditions in warehouse and dock areas (seasonal heat and cold in environment that is not air conditioned).
• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the distribution center) (High proficiency).
• Computer Skills: Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
• Ability to navigate basic computer and/or windows-based operating systems (experience with Oracle and AS/400 software preferred) (High proficiency).
• Consistently demonstrates the Safelite Spirit: Can-Do-Attitude – finds ways to say “\"yes,\"”, resourceful in the face of a challenge, fully engaged in work with energy and enthusiasm, actively looks for opportunities to self-develop.
• Caring Heart – cares about customers and other associates, lives our values, has the courage to always do the right things.
• Service Mindset – enjoys helping people, likes playing on a team, works collaboratively (High proficiency).
• A dependable team player who consistently demonstrates professionalism and can commit to regular and reliable attendance (High proficiency).

Culture & Diversity

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Company

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Legal & Health & Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.