Fulfillment Department Supervisor

Lowe's; Mocksville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe's Companies, Inc. is a Fortune 100 home improvement retailer. This role leads Fulfillment Associates and Team Leads, oversees staffing and order flow for pickup, curbside, delivery, and other services, and ensures safety and KPI targets are met.

The position emphasizes coaching, customer-first service, and the ability to manage multiple priorities in a fast-paced store environment. Forklift and related certifications are required or must be obtained if not already held.

Qualifications

• High School diploma or GED and 3-5 years of retail, operations, or fulfillment experience.
• 1-2 years strong leadership and team development skills, with coaching experience.
• 1-2 years problem-solving and decision-making abilities.
• 1-2 years strong communication and interpersonal skills with a customer-first mindset.
• 1-2 years ability to manage multiple priorities in a fast-paced environment.
• Forklift, order picker, and narrow aisle reach truck certification or certification in progress.
• Walk/stand for extended periods and heights work as required.

Responsibilities

• Lead, coach, and develop associates and team leads to improve performance, efficiency, and service.
• Oversee staffing, workload, and order flow for pickup, curbside, install, gig, and delivery orders.
• Monitor KPIs such as SIMS accuracy, shrink, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly.
• Conduct daily safety walks and maintain hazard-free staging areas.
• Assist in picking, staging, and fulfilling activities as needed.
• Operate and certify powered equipment, following safety rules.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership.

Skills

Leadership

Staff development

Customer service

Problem solving

Communication

Multitasking

Safety awareness

Technology literacy

Physical stamina

Education

High School diploma or GED

Tools

Forklift operation

Order picker

Narrow aisle reach truck

Job description

What You Will Do

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Minimum Qualifications

• High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience
• 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
• 1-2 Years Excellent problem-solving and decision-making abilities.
• 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
• 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen and to communicate verbally with others.
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience

• 1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.