Fulfillment & Customization Specialist (First Shift)

Front Row; Edina (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Front Row’s Golden Openings Team is seeking a Fulfillment Specialist to oversee the end-to-end fulfillment process, from order receipt to shipping, in a fast-growing environment. You’ll work closely with Sales and Customer Service to ensure timely, accurate fulfillment and customization of orders.

The role is a first shift, on-site position based in Edina, MN, requiring strong organizational skills, attention to detail, and ability to multitask in a dynamic warehouse setting.

Qualifications

• HS Diploma/GED required.
• 2 years of experience in a retail sales/merchandising or similar environment preferred.
• Strong organizational, time management and problem-solving skills.
• Excellent attention to detail, thoroughness and accuracy.
• Self-starter with the ability to work both independently and as part of a team, exhibiting a strong sense of teamwork.
• Best in class customer service skills with the ability to communicate effectively with both internal teams and customers.

Responsibilities

• Execute the fulfillment process and ensure quality control by verifying that all orders contain the correct products, meet quality standards, and are accurately shipped.
• Collaborate with the Customer Service and Sales teams to prioritize orders by urgency and shipping deadlines, ensuring high-priority orders are processed promptly.
• Personalize products according to customer specifications using various customization techniques.
• Facilitate inventory transfers between locations, including the transfer of product customization items.
• Monitor inventory levels, working with the Fulfillment Supervisor to ensure adequate stock of products and customization materials, and prevent out-of-stocks.
• Perform regular inventory counts, reconcile discrepancies, and maintain accurate records of inventory movements and adjustments.
• Inspect products for defects and verify that all orders contain the correct items and meet quality standards. Conduct final checks to ensure orders are complete and accurate.
• Prepare and package orders for shipment, ensuring products are securely packed.
• Generate shipping labels and documentation, selecting appropriate shipping methods. Coordinate with shipping carriers to schedule pickups and track shipments.
• Support continuous improvement initiatives to optimize the fulfillment process. Participate in training sessions to stay current with new processes and technologies.
• Maintain high-level communication with the customer service, sales, and fulfillment teams to deliver Best-in-Class Customer Service.
• Assist with resolving any order-related issues or customer complaints in a timely manner.
• All other duties as assigned by Supervisor(s).

Skills

Strong organizational skills

Time management

Problem-solving

Teamwork

Customer service

Attention to detail

Education

HS Diploma or GED

Tools

Shopify

Job description

Front Row’s Golden Openings Team is seeking a Fulfillment Specialist to oversee the end-to-end fulfillment process, from order receipt to shipping, in a fast-growing environment. You’ll work closely with Sales and Customer Service to ensure timely, accurate fulfillment and customization of orders.

The role is a first shift, on-site position based in Edina, MN, requiring strong organizational skills, attention to detail, and ability to multitask in a dynamic warehouse setting.