Fulfillment Coordinator

Teladoc Health; United States; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Paid time off

Paid sick leave

Benefits eligibility

Job summary

Teladoc Health is seeking a detail-oriented individual to join the Shipping Department in a role focusing on inventory, reverse logistics, and data validation. You will process inbound member registration forms, scan and digitize records, and ensure accuracy across Ancora batches.

Responsibilities include coordinating with the Ancora team, maintaining data integrity, and supporting print and scanning tasks. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• Ability to work under pressure with a team-focused mindset.
• Willingness to learn, adapt, and follow directions.
• Entry-level experience with mail room operations is a plus.

Responsibilities

• Inventory Oversight: track supplies and ensure timely replenishment.
• Reverse Logistics: manage returns and inbound stocking orders.
• Update Ancora batches: validate and update member information.
• Print facility support, scanning and file conversion duties as needed.
• Communicate effectively with colleagues and stakeholders.

Skills

Strong communication skills

Team player

Proactive

Detail-oriented

Multitasking

Independent worker

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Windows OS

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

As part of our team in the Shipping Department, you’ll play a crucial role in ensuring smooth operations. Your focus will be on maintaining excellent customer service and satisfaction. In addition to your existing responsibilities, we’re introducing new aspects related to inventory and reverse logistics. Now, let’s delve into the specifics of processing inbound member registration forms and updating Ancora batches.

Essential Duties and Responsibilities

Inventory Oversight:

• Keep track of office supplies and inventory levels of swag and P360.
• Ensure timely replenishment of supplies. Posts outgoing mail.
• Handle inventory-related tasks.

Reverse Logistics:

• Manage the flow of returned packages, returned mail, and inbound replacement stocking orders.
• Process returns, salvage, and inventory removals (MIRs) in compliance with regulations.
• Handle environmentally sensitive items (ESIM) responsibly.
• Process restock and damaged items accurately.
• Receive and process member registration forms sent via mail.
• Scan and digitize the forms for efficient record-keeping.
• Validate the information provided by cross-referencing with existing data.

Updating Ancora Batches for Information Validation

• Collaborate with the Ancora team to validate and update member information.
• Ensure accuracy and completeness of data within Ancora batches.
• Maintain data integrity and confidentiality.

Additional Responsibilities

• Occasionally assist the Print Facility with print finishing tasks.
• Perform scanning and file conversion duties.
• Utilize strong communication skills to interact with colleagues and stakeholders.
• Multitask effectively in a fast-paced environment.
• Demonstrate problem-solving abilities.
• Maintain an organized approach with keen attention to detail.
• Proficiently use computer programs (Word, Excel, Outlook) in a Windows environment.

Qualifications Expected for Position

• Ability to work under pressure.
• Team-oriented and process-focused.
• Willingness to learn and adapt.
• Independent worker who stays focused after receiving instructions.
• Ability to follow both written and verbal directions.
• Proactive, resourceful, and a strong team player.
• High School degree or equivalent.
• Entry-level experience, preferably with some exposure to mail room operations.

The salary range for this position is $20 - 22/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.