Fulfillment Center Manager

Munchsupply; Bolingbrook (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company contributions

Life insurance

Disability coverage

HSA/FSA options

Paid time off

Weekly pay

Employee discounts

Job summary

Munch’s Supply is seeking a Fulfillment Center Manager in Bolingbrook, IL to lead warehouse operations, safety, and continuous improvement. This full-time role requires extensive experience in distribution, ERP/TMS systems, and a proactive, coaching leadership style.

You will oversee inbound/outbound activities, staffing, and performance against KPIs. The successful candidate will drive efficiency, maintain compliance with SOPs, and coordinate with corporate for safety initiatives.

Qualifications

• Bachelor’s degree in management, business, or related field, or equivalent relevant experience.
• 6+ years of experience in warehousing, supply chain, or related operations.
• 3+ years in a supervisory or team lead role within a warehouse or distribution environment.
• Experience with ISO quality systems, LEAN, and Six Sigma principles.
• Background in manufacturing and/or distribution with hands-on experience in ERP and Traffic Management Systems (TMS).
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Conducts regular one-on-ones, performance reviews, and provides ongoing coaching and feedback to direct reports.
• Recognizes high performance and enforces company policies on safety, attendance, and professionalism in collaboration with HR and management.
• Oversees employee training on inbound, delivery, and inventory procedures, including SOPs and equipment use.
• Develops cross-training plans and ensures adequate staffing coverage in coordination with supervisors.
• Oversees inbound and outbound operations—including receiving, put-away, picking, staging, loading, and fulfillment—ensuring alignment with KPIs and timely execution.
• Maintains facility organization, dock cleanliness, and accurate completion of monthly inspections in the digital system.
• Leads continuous improvement efforts and coordinates facility maintenance, promptly reporting issues to management and corporate.
• Conducts walkthroughs with corporate representatives, ensures timely internal communication, and verifies PIE training and certification for all team members.
• Partners with supervisors to lead safety initiatives, promote a safety-first culture, and ensure policy compliance through training and observations.
• Identifies and addresses safety risks, escalates concerns when necessary, and ensures timely reporting of incidents and safety data.
• Reviews inspection reports, implements improvements, and maintains safe, functional equipment by promptly resolving hazards.
• Manages delivery routes and communicates exceptions to relevant stakeholders.
• Oversees maintenance, certification, and rental coordination for Powered Industrial Equipment (PIE)
• Ensures driver training compliance and maintains accurate operator certification records
• Ensures inbound freight is processed accurately within three business days and in compliance with SOPs for Bills of Lading, damage documentation, and freight counts
• Reports exceptions such as shortages or damages per company procedures and communicates shipment delays or issues to management
• Maintains alignment between system and physical item locations
• Oversees timely stock put-away and replenishment
• Performs consolidation tasks and resolves negative location discrepancies
• Enforces SOPs for accurate picking, staging, labeling, and product integrity prior to loading
• Verifies transfer documentation, loading accuracy, and monitors the in-process queue
• Manages barcode printers and maintains label supply inventory
• Maintains proficiency in company systems for data entry, communication, and routine administrative tasks
• Performs other duties as assigned, with flexibility to adapt to evolving business needs and responsibilities

Skills

Warehouse leadership

Team supervision

LEAN & Six Sigma

ERP familiarity

TMS familiarity

Education

Bachelor’s degree in management or related field

Equivalent relevant experience

Tools

ERP systems

Traffic Management Systems (TMS)

MS Office

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: Bolingbrook, IL

Remote Status: On-Site

Job Id:3914-MUNCH

# of Openings:1

About Munch’s Supply Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, cooling and plumbing industry contractors with quality products, serving professionals in Illinois, Indiana and Michigan. For more than 65 years, Munch’s Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi and Rheem. For more information, visit munchsupply.com.

The Fulfillment Center Manager oversees all warehousing operations, including receiving, product put-away, deliveries, e-commerce processing, replenishments, and inventory management. This role ensures the safe, efficient, and accurate movement of products while leading supervisory staff and maintaining overall facility responsibility. Additionally, the manager plays a key role in driving continuous improvement and safety initiatives within the facility.

Job Duties & Responsibilities

Conducts regular one-on-ones, performance reviews, and provides ongoing coaching and feedback to direct reports

Recognizes high performance and enforces company policies on safety, attendance, and professionalism in collaboration with HR and management

Oversees employee training on inbound, delivery, and inventory procedures, including SOPs and equipment use

Develops cross-training plans and ensures adequate staffing coverage in coordination with supervisors

Oversees inbound and outbound operations—including receiving, put-away, picking, staging, loading, and fulfillment—ensuring alignment with KPIs and timely execution

Maintains facility organization, dock cleanliness, and accurate completion of monthly inspections in the digital system

Leads continuous improvement efforts and coordinates facility maintenance, promptly reporting issues to management and corporate

Conducts walkthroughs with corporate representatives, ensures timely internal communication, and verifies PIE training and certification for all team members

Partners with supervisors to lead safety initiatives, promote a safety-first culture, and ensure policy compliance through training and observations

Identifies and addresses safety risks, escalates concerns when necessary, and ensures timely reporting of incidents and safety data

Reviews inspection reports, implements improvements, and maintains safe, functional equipment by promptly resolving hazards

Manages delivery routes and communicates exceptions to relevant stakeholders

Oversees maintenance, certification, and rental coordination for Powered Industrial Equipment (PIE)

Ensures driver training compliance and maintains accurate operator certification records

Ensures inbound freight is processed accurately within three business days and in compliance with SOPs for Bills of Lading, damage documentation, and freight counts

Reports exceptions such as shortages or damages per company procedures and communicates shipment delays or issues to management

Maintains alignment between system and physical item locations

Oversees timely stock put-away and replenishment

Performs consolidation tasks and resolves negative location discrepancies

Enforces SOPs for accurate picking, staging, labeling, and product integrity prior to loading

Verifies transfer documentation, loading accuracy, and monitors the in-process queue

Manages barcode printers and maintains label supply inventory

Maintains proficiency in company systems for data entry, communication, and routine administrative tasks

Performs other duties as assigned, with flexibility to adapt to evolving business needs and responsibilities

Qualifications

Bachelor’s degree in management, business, or related field, or equivalent relevant experience

6+ years of experience in warehousing, supply chain, or related operations

3+ years in a supervisory or team lead role within a warehouse or distribution environment

Experience with ISO quality systems, LEAN, and Six Sigma principles

Background in manufacturing and/or distribution with hands-on experience in ERP and Traffic Management Systems (TMS)

Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Physical Demands & Work Environment

This full-time position may require 40+ hours per week and involves regular physical activity, including:

Frequent lifting of 25-50 lbs., with occasional lifting up to 100 lbs. and pushing/pulling up to 300 lbs.

Operation of forklifts and material handling equipment for extended periods (up to 6 hours daily)

Routine bending, climbing, squatting, kneeling, reaching, and use of hands, arms, and feet for equipment operation

Periods of sitting, standing, walking, and twisting throughout the shift

Visual demands include close, distance, color, and peripheral vision, along with depth perception and focus adjustment

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

Medical, dental, vision, and prescription coverage effective immediately

401(k) plan with company contributions

Life insurance and short- and long-term disability coverage

HSA/FSA options and an Employee Assistance Program (EAP)

Paid time off, including vacation, holidays, and personal days

Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact [e-mail]

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E‑Verify and will use Form I‑9 information to confirm employment authorization with the federal government.

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]