FUEL/CUSTOMER SVC/CLERK

Kroger Family of Companies; Parker (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Parker, CO is hiring for a front-end associate dedicated to delivering exceptional customer service and a positive shopping experience. You will greet customers, assist with product location, load/unload items, and guide them to reach helpful products.

The role emphasizes teamwork, accuracy in checkout processes, adherence to safety and policies, and contributing to store performance through efficient front-end operations.

Qualifications

• High School Diploma or GED required or equivalent
• Effective interpersonal and customer service skills required
• Good math skills (add, subtract, multiply, divide)
• Strong written and verbal communication abilities
• Friendly, approachable demeanor and teamwork mindset

Responsibilities

• Provide friendly and efficient customer service with sincerity and respect
• Greet customers and assist with locating products and carrying items
• Anticipate customer needs and resolve issues to strengthen loyalty
• Oversee front end operations to meet sales, profit and labor goals
• Maintain front end cleanliness, proper stocking and safety practices
• Ensure accurate checkout processes and policy adherence
• Train and coach associates on front end procedures to reduce shrink
• Report pricing discrepancies and assist with cash handling and audits
• Provide back-up coverage for service operations manager when needed
• Operate store front-end equipment and perform daily end-of-day tasks

Skills

Customer service

Communication

Math skills

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel

$19.40 - $25.11 per hour