FTZ Logistics Customer Service Specialist

DSV Air & Sea Inc.; El Paso (TX); On-site; USD 19,286 - 26,174; Full time

Job summary

A logistics company is seeking a Customer Service Agent for its El Paso location. The role involves managing client inquiries, resolving issues, and coordinating communications between clients and internal teams. Candidates are expected to have at least a high school diploma, with 2 years in a related field, and strong computer skills. The position is full-time and offers a base pay range of $14.00 - $19.00 per hour, depending on experience and qualifications.

Qualifications

• 2 years’ experience in logistics, customer service or related field required.
• 3 years’ experience preferred in logistics, customer service or related field.

Responsibilities

• Manage client inquiries and ensure quality response.
• Provide expediting, tracing and POD support as required.
• Resolve customer issues quickly and efficiently.
• Document cost avoidance and savings attained.

Skills

Proficient typing and PC skills

Microsoft Office applications

English (reading, writing, verbal)

Intermediate mathematical skills

Organizational skills

Education

High School diploma

College degree

Job description

A logistics company is seeking a Customer Service Agent for its El Paso location. The role involves managing client inquiries, resolving issues, and coordinating communications between clients and internal teams. Candidates are expected to have at least a high school diploma, with 2 years in a related field, and strong computer skills. The position is full-time and offers a base pay range of $14.00 - $19.00 per hour, depending on experience and qualifications.