FTTH Service Technician – Install & Troubleshoot

Schurz Communications, Inc.; Winona (MN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Family Medical plans

Dental and Vision

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

A leading broadband service provider in Winona, MN is looking for skilled Service Technicians to install, troubleshoot, and maintain FTTH broadband services. This full-time position offers a competitive rate and includes responsibilities such as testing equipment, providing excellent customer service, and performing repairs on fiber optic components. Candidates should have a high school diploma, a valid driver’s license, and experience with electronics and customer relations. Attractive benefits are offered as well.

Qualifications

• Valid and clean driver's license.
• Knowledge of and ability to comply with OSHA, FCC, NEC, and local ordinances.
• 1-2 years of relevant technical/electronic experience.

Responsibilities

• Install, connect, troubleshoot, and repair FTTH equipment.
• Provide excellent customer service.
• Conduct regular testing of the FTTH network.

Skills

Troubleshooting

Customer service

Fiber optic knowledge

Strong communication

Computer skills in Word and Excel

Education

High school diploma or GED

Tools

Diagnostic tools

Small hand tools

Power tools

Job description

HBC is a leadingprovider ofdelivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business customers.As our company continues to grow, we are seeking skilled Service Technicians to join our team who are passionate about delivering exceptional customer experiences while supporting the expansion ofcutting-edgefiber broadband technology across our communities. Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges, customer interaction, and career growth.

At HBC, connecting people is at the heart of everything we do. We are forward thinkers wholeverageadvanced fiber internet technology to strengthen communities, deliver world-class service, and create meaningful customer connections. In this role,you'llfind yourself on the forefront ofcutting-edgetechnology, ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry.

Apply today for a chance to join HBC!

Job Type: Full-time

Location: Winona, MN / Plainview, MN / Rochester, MN / Lake City, MN / La Crosse, WI / Onalaska, WI / Eyota, MN / Chatfield, MN / Rushford, MN

Primary Responsibilities Include:

• Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that the installationfollowscompany standardsandcustomer requirements.
• Test and verify that the broadband services are functioning correctly.
• Test andlocatetrouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Install, splice, repair, andmaintainaerial, buried, underground, and customer premise fiber optic and copper facilities where applicable.
• Use various diagnostic tools and test equipment toidentifydefectivecable,locatefaults, and verify service restoration.
• Respond to service trouble dispatches and provide technical troubleshooting support to resolve customer-impacting issues efficiently.

Customer Experience & Sales

• Provide excellent customer service by addressing customer inquiries and resolving technical issues.
• Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and selladditionalservices.
• Exceed customer expectations by performing extraordinary customer service,identifyingcustomer needs, and proactively educating customers on HBC products and service solutions including Internet, Video, Voice, and managed services.
• Seek sales opportunities through customer interactions and help customers understand the value of enhanced broadband solutions.

Quality Assurance & Documentation

• Conduct regular testing and quality assurance checks on the FTTH network to ensureoptimalperformance and reliability.
• Monitor network performance and address any issues promptly.
• Maintainaccuraterecords of service calls, installations, repairs, and customer interactions.
• Update customer account information and service records asrequired.
• Provide high-level support formaintainingoperational records including service documentation, network elements, customer premise records, and system updates.

Professionalism and Safety

• Maintainan appropriateand professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Support HBC’s safety mission of “Home Safe, Every Day” by proactivelyidentifyinghazards and following all field safetyprocedures.Stayup to date with the latest FTTH technology and best practices through companyprovidedongoing technical training and certification programs.
• Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
• Use diagnostic tools and equipment toidentifyand resolve issues.

The successful Service Technician will have:

• Valid and Clean Driver’s License
• High school diploma or GED equivalent
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
• Able tolocateand mark underground servicesutilizingtest equipment,prints, anddata basemapping software
• Knowledge and experience splicing and repairing fiber
• Knowledge and experience working with electronics, DC power, and fiber optic equipment
• Availability foron-call/standby responsibilities and willingness to work overtime as business needs require
• Able to properlyoperatesmall hand tools, power tools, and test equipment
• Able to work independently and plan to complete projects
• Strong computer skills in Word and Excel
• Able to accurately measure distances using tapes or other measuring devices
• Able to differentiate betweendifferent sizesand colors of wires/cables
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms
• Knowledge of and ability tocomply withall OSHA, FCC, NEC, and local ordinances.
• 1 – 2 years of CATV or other relevant technical/electronic experience
• Good customer relations and communication skills arerequired.

We believe in taking care of our team, which is why we offer comprehensive benefits to support health, financial well-being, professional development, and work-life balance.

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Paid Holidays
• Pay Rate: $18-$21/hour

You'llbe joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com.

Do you meet the required qualifications but aren’t sure if your experience checks every box? We encourage you to apply. Experience and skills come in many forms, and we believegreat talentcomes from diverse backgrounds and perspectives. If you believe you can be successful in this role, we want to hear from you.

Schurz Communications and its subsidiaries strategicobjectives:

• We will attract, invest in, communicate with, andretaintop talent.
• We will innovate, partner,experimentand create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear
• Required to use hands to type, handleobjectsand paperwork
• Required to use close vision and be able to focus
• Lift and carry up to 75 pounds
• Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders
• Kneeling, crouching, crawling, twisting, pulling, bending, pushing, reaching above head
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects
• On-call schedules every7 weeks
• Work schedules may adjust based on business need
• The employeegenerally worksin an outdoor environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.