FTIS Senior Relationship Manager

Fifth Third Bank, National Association; Detroit (MI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Incentive compensation plan

Comprehensive benefits package

Job summary

Fifth Third Bank is seeking a Senior Relationship Manager for its Institutional Services division in Detroit. You will serve as the primary contact for a portfolio of institutional clients, driving client satisfaction, retention, and revenue growth through cross-sales and product upgrades.

Responsibilities include building senior-level relationships, managing engagements per the FTIS model, and leveraging full bank products to deepen client relationships while maintaining risk controls and

Qualifications

• Bachelor’s degree required.
• Eight years’ work experience in Institutional Services or related Financial Services.
• Strong interpersonal, written and verbal communication skills.
• Strong presentation skills in client and sales situations.
• Analytical and problem-solving abilities.
• Relationship management and collaboration skills.

Responsibilities

• Cultivate consultative relationships with C-suite and senior management of institutional clients.
• Document interactions timely in CRM and manage client engagement.
• Cross-sell and upsell using Consultative Selling Process to achieve annual sales goals.
• Coordinate with internal teams to implement new products and services for clients.
• Ensure compliance and proper documentation in line with fiduciary policies.

Skills

Interpersonal communication

Presentation skills

Problem solving

Team collaboration

Education

Bachelor's degree

Finance/Accounting/Economics/Business Administration major

Tools

Microsoft Office

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

The Fifth Third Institutional Services (FTIS) Senior Relationship Manager serves as the primary contact for a moderate volume of assigned National and Regional institutional clients of varying complexity. The FTIS Senior Relationship Manager is accountable for overall client satisfaction, client retention and revenue growth though cross-sales and product upgrades with a focus on new business and deepening current client relationships. Extensive knowledge across the breadth of Fifth Third Institutional products and services including retirement plan services, investment management solutions, and trust and custody solutions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cultivate close consultative relationships with C-suite and senior management decision-makers with assigned Institutional clients.
• Adherence to and measured against defined service and engagement model.
• Document interactions on a timely basis within the CRM system.
• Drive and maintain client engagement via customer feedback to achieve desired goals.
• Leverage in-depth knowledge of all FTIS products and services and their benefits to our clients to facilitate the expansion of existing relationships through cross-sales.
• Embrace and advocate Fifth Third Institutional Services mission, value propositions and points of differentiation.
• Fluently Analyze the financial services industry and/or client specific trends to consult with clients.
• Develop and close cross-sell opportunities utilizing the Consultative Selling Process, achieving annual sales goals assigned.
• Document the progress in CRM utilizing the corresponding FTIS Pipeline definitions.
• Work with Institutional Sales Officers on new business development by participating in prospect meetings and sales presentations.
• Develop strong internal relationships with Fifth Third senior leadership, Institutional Sales Officers, Commercial Relationship Managers, Corporate Banker, Business Banking Relationship Managers, Private Bankers, Wealth Management Advisors, and Institutional Portfolio Managers in order to facilitate our One Bank strategy of consultatively selling Fifth Third's full suite of financial products and services.
• Proactively manage client documentation, pricing, profitability and fee structures in accordance with approved pricing schedules and guidelines.
• Facilitate the implementation of new products and services and new client relationships, including any necessary coordination with internal and external parties.
• Must be able to address issues independently and quickly, meeting deadlines and project plans.
• Partner with client service team to ensure all internal compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding new business and asset acceptances, discretionary actions, and all other bank policies, procedures and guidelines.
• Accountable for timeliness and accuracy of annual administrative file reviews in collaboration with client service team.
• Retain the client base by working with the client service team to deliver the highest service and client standards.
• Schedule, prepare and facilitate client service and investment reviews with clients in accordance with the Client Engagement Model Guidelines.
• Document interactions on a timely basis within the CRM System.
• Review, approve and monitor fee invoices to ensure accurate billing and timely payment by clients.
• Partner with Middle Office Representatives and Client Service Managers to enhance client satisfaction, profitability and improve operational efficiencies for existing clients.
• Partner with Client Service Managers and other FTIS personnel to holistically support clients.
• Represent the Fifth Third Bank in civic, government, community, charitable, banking, and professional groups and associations to develop contacts and new business opportunities, and to promote the Bank's positive image.
• Mentors Client Service Managers, less tenured Relationship Managers and other FTIS personnel.
• Other duties as assigned including participating in special projects to enhance the products and services within FTIS.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Bachelor's degree.
• A major in Finance, Accounting, Economics, or Business Administration preferred.
• Eight years’ work experience in Institutional Services or related Financial Services areas.
• Demonstrated strong interpersonal, written and verbal communication skills.
• Strong presentation skills, in both client and sales situations.
• Effective problem solving and analytical skills.
• Strong relationship management and collaboration skills.
• Proficient in the use of Microsoft Office software, including Word, Excel, and PowerPoint.

WORKING CONDITIONS

Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of LCD screen. Periodic travel may be required to client meetings, which may include some overnight and/or long-distance travel.

BENEFITS & COMPENSATION

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html

LOCATION

Detroit, Michigan 48226

EEO STATEMENT

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step? Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.