FTF Facilitator PFS - 6120

The GIANT Company; Winding Hill (PA); On-site; USD 26,000 - 34,000; Full time

Job summary

The GIANT Company is seeking a dedicated team member to deliver outstanding customer service and support GIANT Direct shoppers. You will help train teammates, manage online orders, and ensure smooth store operations while maintaining a positive, inclusive work environment.

Join a team that values care, integrity, and teamwork and helps connect families for a better shopping experience across PA and nearby states. This role emphasizes customer focus and operational excellence.

Qualifications

• Excellent interpersonal and customer service abilities.
• Ability to learn multiple tasks and technical requirements.
• Proficient computer and point-of-sale system usage.
• Regular attendance and meeting performance standards.

Responsibilities

• Provide outstanding customer service and engage shoppers.
• Train and develop team members.
• Manage online orders and store traffic to meet needs.
• Collaborate with store management to address issues.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Computer skills

Job description

Category/Area of Expertise: Retail Store Positions

Job Requisition: 561008

Address: USA-PA-Mechanicsburg-255 Cumberland Parkway

Store Code: GC - Store Mgrs (2600265)

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

PRIMARY PURPOSE

At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way.

The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

DUTIES AND RESPONSIBILITIES

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Trains and develops team members
• Manages on-line orders and traffic requirements to efficiently meet customer needs
• Manages the staging process between shopper and customer
• Understands all roles of the GIANT Direct process, leads GIANT Direct operations in absence of GIANT Direct team lead
• Assists GIANT Direct lead in using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

QUALIFICATIONS

• Must be able to work in the United States
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions
• Must be able to meet minimum physical requirements of the position, with or without reasonable accommodation
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Meets minimum age requirements (based on state regulations)

PHYSICAL REQUIREMENTS

• Shift Hours: Minimum 4-hoursshift or more depending upon business needs
• Job Cycles: Continual Max
• Lift/carry: 50 lbs.
• Stand 55%, Sit 0%, Walk 45%
• Category IV: Lifting, carrying, P/P up to 50 lbs.
• Max Pull static: 20 lbs.
• Perform repetitive hand motions using various equipment
• Frequently reaching at waist level and occasionally above shoulder or below waist level
• Can gather up to five shopping carts at a time and push them to designated areas
• Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
• Exposure to weather conditions

PREFERRED REQUIREMENTS

• Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.