FTF Checkout Coach 2 - 6545

The GIANT Company; West Chester (Chester County); On-site; USD 42,000 - 65,000; Full time

Job summary

The GIANT Company in West Chester, PA is seeking a Front End Supervisor to oversee all front-end operations, ensuring optimal customer service, scheduling, training, and safety. Lead checkout teams, monitor performance, and maintain smooth, friendly service for shoppers entering the store.

Join a values-driven retailer serving communities across PA, MD, VA, WV, and NJ, with opportunities to learn new skills and advance within a supportive environment.

Qualifications

• Must be authorized to work in the U.S.
• Strong communication and adherence to company policies and safety regulations.
• Able to meet ergonomic/physical requirements with or without accommodation.
• Experience with front-end operations and customer service.
• 1 year of work experience or technical training.
• Demonstrates leadership, planning, and organizational skills.
• Proficient in written and oral communication.
• Experience with computer register systems and cash handling.

Responsibilities

• Review daily work schedule and prep duties at shift start.
• Supervise all checkout cashiers and manage lanes based on customer load.
• Perform store level projects as assigned by the assistant store manager of customer experience.
• Serve as role model for delivering exceptional customer service.
• Handle additional duties related to front-end operations, cash control, and safety.

Skills

Customer service

Leadership

Training

Communication

Team management

Scheduling

Safety compliance

Urgency

Tools

POS systems

Cash handling

Register systems

Computer literacy

Job description

Category/Area of Expertise: Retail Store Positions

Job Requisition: 545946

Address: USA-PA-West Chester-1502 W Chester Pike

Store Code: GC - Store Mgrs (5008376)

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

PRIMARY PURPOSE

The primary purpose of this job is to oversee all facets of the front-end including customer service, training, administering front-end scheduling, performance, productivity, shrink, sanitation, and safety.

At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way.

DUTIES AND RESPONSIBILITIES

• Promptly, at the start of the shift, the team member will review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with Personal Protective Equipment (PPE) requirements, and otherwise prepare for duties.
• Supervise all checkout cashiers, assist in checkouts, clear computer or registers, resolve customer issues, bag when necessary, and open or close checkout lanes based on customer load.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Must serve as role model to all team members for delivering exceptional customer service.
• Other duties as requested by management as related to front-end operations, customer service, team members, cash control, productivity, shrink and food safety.

QUALIFICATIONS

• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Must have 1 year of work experience or technical training (this is a job specific requirement).
• Demonstrates strong knowledge and skills in the areas of training, communications, human relations, team building, planning, and organization. In addition, exhibits a high energy level, positive attitude, and displays a sense of urgency.
• Possess leadership skills that team members will rally around and always giving recognition where credit is due.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Exhibit strong written and oral communication skills.
• Special skills: computer register systems, cash management systems, and computer.

PHYSICAL REQUIREMENTS

• Shift hours: minimum 8-hour shift or more depending upon business needs
• Job cycles: continual max
• Lift/carry: 50 lbs.
• Stand 55%, sit 0%, walk 45%
• Category IV: lifting, carrying, P/P up to 50 lbs.
• Max pull static: 20 lbs.

PREFERRED REQUIREMENTS

• Team members are responsible for understanding company policy and procedures as promulgated in the policy and procedure manual and the team member handbook.

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.