FT Sales Associate

Lovesac Company; Hanover (MA); On-site; USD 47,823,000 - 53,382,000; Full time

Benefits offered by this job

Performance Based Quarterly Bonus

401(k) with Company Match

Paid Time Off

Associate Discount

Job summary

Lovesac is seeking a Sales Associate in Hanover, MA to deliver exceptional customer experiences in a fast-paced retail setting. You will greet clients, demonstrate products, and guide them through the Lovesac selling process while maintaining strong product knowledge and a positive brand representation on the floor.

You must be 18+, with at least 1 year in retail or customer service, flexible to peak periods, and capable of traveling to local stores or meetings.

Qualifications

• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand and maximize earnings.
• Able to utilize technology for sales and customer support including demonstrating products and using internal CRM systems.
• Must be able to travel to local stores and for occasional meetings using various transportation.
• Demonstrate judgment, integrity, and trustworthiness in handling transactions and customer data.

Responsibilities

• Greet clients and sell via the Lovesac selling process, maintain a strong quote pipeline, and follow up to drive conversion.
• Build genuine connections to foster loyalty and brand advocacy.
• Own the customer journey from start to finish with curiosity and adaptability.
• Demonstrate strong product knowledge to create an engaging experience and close sales.
• Meet and aim to exceed sales goals and KPIs through disciplined execution.

Skills

Customer service

Sales

Technology usage

Education

High School

Tools

CRM systems

Job description

Job Details

• Job Location: Hanover Crossing - Hanover, MA 02339


• Position Type: Full Time


• Education Level: High School


• Salary Range: $16.69 - $18.63 Hourly


• Travel Percentage: Up to 25%


• Job Shift: Any


• Job Category: Retail

Who We Are

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability.

We’re ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standards—what we call Top Ambition—while leading with care, empathy, and purpose—because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are

As a Lovesac Sales Associate, you are energized by connecting with customers, delivering remarkable results, and helping people design products that fit their lifestyle and space. You’re approachable, positive, self-starting, and naturally build relationships that go beyond the transaction. You thrive in a fast-paced, customer-first environment where every interaction counts, adapting quickly, showing up with a positive mindset, and consistently representing the Lovesac brand with integrity.

What You’ll Do

Sales & Customer Experience

• Greet clients with energy and optimism, actively selling while executing the Lovesac selling process, maintaining a strong personal quote pipeline, and consistently following up to drive conversion.


• Drive results by building genuine connections that fuel loyalty, repeat business, and brand advocacy, while embracing change and new opportunities.


• Own your customer journey end-to-end, using curiosity and adaptability to uncover needs, deliver exceptional service, and build lasting client relationships.


• Demonstrate strong product knowledge while creating a fun, engaging experience—delivering compelling brand tours, meaningful education, and confidently closing sales.


• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.

People & Culture

• Represent Lovesac’s values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.


• Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.


• Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.

Operational Excellence

• Support daily store operations, opening/closing, inventory, visual standards, and promotions, while upholding brand standards and using store systems and data to prioritize work and drive efficient, customer-focused execution.


• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.


• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Qualifications & Requirements

• 18 years of age or older.


• Minimum of 1 year of experience in a retail or customer service role.


• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.


• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.


• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.


• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.


• Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Benefits

Financial Well-Being

• Performance Based Quarterly Bonus


• 401(k) with Company Match


• Basic Life/ADD, STD and LTD coverage


• Paid Parental Leave


• Paid Time Off


• Dependent care savings plan


• Commuter and parking plans


• Legal and ID Theft plans


• Pet Insurance


• Associate Discount

Physical Well-Being

• Medical, Dental and Vision Plans


• Health savings accounts


• Wellness and Gym Discounts

Social Well-Being

• Associate Resource Groups


• Lovesac Gives Back

Emotional & Mental Well-Being

• Employee Assistance Program (EAP)


• Teladoc Behavior (through medical coverage)

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be paid 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Our Lovesac Values

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies

• Builds Customer Centricity


• Drives Remark-able Results


• Collaborates Effectively


• Makes Good Decisions


• Demonstrates Self-Awareness

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: [e-mail].

Non-New York City Applicants Only

To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!