FT Sales Associate

Lovesac Company; Durham (NC); On-site; USD 22,041 - 24,245; Full time

Benefits offered by this job

Paid Time Off & Holiday Pay

Quarterly Sales Bonus Payout

401K Matching Contribution

Paid Parental Leave

Medical, Dental, Vision Plans

Health Savings and FSA

Job summary

Lovesac Retail is hiring a Full Time Sales Associate in Durham, NC. You will create a welcoming in-store experience, help customers design Lovesac products to fit their space, and foster relationships to drive repeat business.

You will demonstrate product knowledge, assist customers on the selling floor, and collaborate with the team to meet sales targets while upholding Lovesac standards and customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to travel up to 25% as needed.

Responsibilities

• Engage customers and demonstrate sales techniques to build brand loyalty.
• Lead by example through client engagement and proactive selling while meeting sales goals.
• Guide customers from interest to purchase, handling quotes and finalizing sales.

Education

High School

Tools

CRM systems

POS system

Job description

Job Details

Job Location: Street at Southpoint - Durham, NC 27713

Position Type: Full Time

Education Level: High School

Salary Range: $16.00 - $17.60

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Retail

About the Role

As a Full Time Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about building relationships, are dedicated to making every customer experience extraordinary and love influencing your peers to do the same – join our Lovesac Retail Team!

Responsibilities

• Act as a role model on the team by consistently and expertly engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty.
• Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
• Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience.
• Champions new company initiatives (i.e.: products, promotions) to drive adoption, engagement and sales performance.
• Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example.
• Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support with store operations including but not limited to opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Assist Store Management with additional responsibilities that include service or operation functions.
• Perform other duties as assigned by Management.

Qualifications

• 18 years of age or older.
• High‑School Diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service role.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni‑channel customer experience by being flexible and able to assist in‑person at your home store, local stores and third‑party vendors.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third‑party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position‑to‑position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long‑Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Equal Employment Opportunity

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [e-mail].