FT-Sales Assistant

Ralph Lauren; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Ralph Lauren in New York is seeking a Sales Assistant to engage clients and support the Executive Sales Professional. You will assist with appointment bookings, product recommendations, alterations coordination, and in-store hospitality to deliver a seamless shopping experience.

The role involves processing transactions, coordinating with stores, and ensuring accurate client information in the concierge app.

Qualifications

• Past retail selling experience preferred.
• Interest in luxury and best-in-class service.
• Strong communication and interpersonal skills.
• Proactive thinker who takes initiative.
• Ability to operate the register and standard software (Word, Excel, PowerPoint, Outlook, SharePoint).

Responsibilities

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.

Skills

Customer service

Communication skills

Interpersonal skills

Proactive mindset

Computer skills

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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The Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers. Sales Assistants play a critical role in driving business productivity to help the Executive Sales Professional reach their sales goal, through efficient and effective sales support.
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• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.
  

Salary range: $18 - $28 hourly,

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service
• Strong communication and interpersonal skills
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours