FT Sales Ambassador - FOC

Ralph Lauren; Elizabeth (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Ralph Lauren in Elizabeth, NJ is seeking a Sales Ambassador to deliver personalized styling and exceptional service while driving store performance. You will develop client relationships, leverage digital tools, and collaborate with the team to meet monthly and quarterly sales targets.

Ideal candidates have strong communication, adaptability, and a passion for the Ralph Lauren lifestyle. This role emphasizes customer-centric service, coaching peers, and upholding visual standards in a fast-paced

Qualifications

• Sales experience in a complex, high-volume or high-profile environment preferred.
• Effective communication with customers and staff.
• Ability to move around sales floor, dressing room, and office; handle chemicals.
• Lift or climb up to 30 lbs and stand for long periods.
• Operate the register; stand, move and walk for hours.
• Flexible schedule including days, evenings, weekends.
• Build positive relationships with customers, management and coworkers.
• Experience selling with digital tools preferred.

Responsibilities

• Deliver exceptional customer service by understanding needs and offering personalized styling.
• Strategize personal business growth through wardrobe planning and outreach.
• Support team in achieving sales plans and uphold brand standards.
• Coach teammates to deliver customer-centric behaviours and relationships.
• Develop connections with customers and align recommendations to preferences.
• Understand goals and meet or exceed KPIs using key tools.
• Adapt product presentation for remote or in-person customers.
• Use Polo Connect to capture customer data for clienteling and initiatives.
• Participate in store initiatives and community outreach.
• Balance tasks while prioritizing the Ralph Lauren experience.

Skills

Customer service

Communication

Team collaboration

Adaptability

Digital tools

Tools

Polo Connect

POS system

Job description

Job Overview

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brand’s legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans and collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Provide guidance and coach Brand Ambassadors to deliver customer‑centric behaviours and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual key performance indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Use Customer Relationship Management tools such as Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain them.
• Support a professional and positive work environment, champion company core values and uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.

Qualifications

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals.
• Ability to lift or climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekend hours.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.