FT Sales Ambassador

Ralph Lauren; Round Rock (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

A leading lifestyle brand is seeking a Sales Ambassador in Round Rock, Texas. This role emphasizes exceptional customer service and relationship-building through understanding customer needs and personalized styling. Candidates should have sales experience, effective communication skills, and the ability to work a flexible schedule, including evenings and weekends. The ideal candidate will leverage digital tools for client engagement while maintaining visual standards in the store. Join us to make a significant impact on our brand's legacy while growing your career.

Qualifications

• Experience in a high-volume or high-profile specialty environment is preferred.
• Ability to effectively communicate with customers.
• Ability to lift or climb up to 30 lbs.
• Flexible schedule availability is required.

Responsibilities

• Deliver exceptional customer service by understanding customer needs.
• Drive sales achievement through collaboration and customer engagement.
• Develop genuine connections with customers.
• Utilize tools to capture meaningful customer data.
• Maintain store visual standards to uphold brand integrity.

Skills

Sales experience in a complex environment

Effective communication

Ability to lift or climb

Ability to work a flexible schedule

Experience with digital tools

Tools

Polo Connect

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through talent, education & communication, employee groups and celebration.

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future management roles within Ralph Lauren where you can begin to write your next great chapter and leave your mark on our brand's legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans by collaborating to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Provide guidance and help coach brand ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual key performance indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilize tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to uphold them.
• Support a professional and positive work environment, champion company core values and uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

Qualifications

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals.
• Ability to lift or climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.