FT Sales Ambassador

Ralph Lauren; Orange (CA); On-site; USD 20,664 - 29,108; Full time

Job summary

Ralph Lauren is seeking Sales Ambassadors in Orange, California to create exceptional lifestyle experiences through personalized customer service. Responsibilities include driving sales, leveraging digital tools for customer engagement, and maintaining visual standards. Ideal candidates have experience in high-volume sales environments and strong communication skills. The role requires flexibility for scheduling and a commitment to building lasting relationships with customers. The compensation ranges from $15 to $21.13 hourly.

Qualifications

• Sales experience in a high-volume environment preferred.
• Ability to communicate effectively with customers and colleagues.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Deliver exceptional customer service by understanding needs and offering personalized recommendations.
• Drive sales achievement by supporting team goals and standards.
• Utilize CRM tools to capture customer data for business initiatives.

Skills

Sales experience

Customer communication

Relationship building

Digital tools proficiency

Tools

Customer Relationship Management tools

Job description

Job Overview

Sales Ambassadors curate exceptional lifestyle experiences for clients and infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they leverage their expertise to nurture lasting personal connections and exceed goals.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in meeting monthly, quarterly, and annual sales plans and collaborating to uphold standards of excellence across all touchpoints of brand policies and procedures.
• Provide guidance and coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) while utilizing key tools and resources to drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility to meet customer needs.
• Use Customer Relationship Management tools such as Polo Connect to capture meaningful customer data that supports clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the Ralph Lauren experience and ensuring the customer experience is always a priority.
• Provide necessary feedback to management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to sustain them.
• Support a professional and positive work environment, champion company core values, and uphold company policies.
• Participate in team training and company initiatives to execute business results.
• Support the store and team in recruiting top talent by networking and sourcing candidates.

Qualifications

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash register, and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.

Compensation

Salary range: $15 – $21.13 hourly