FT Sale Manager

Michaels; Suwanee (GA); Híbrido; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

The Michaels Companies, a leading craft retailer, seeks a Sales Manager to lead store operations in Suwanee, GA. The role drives a high-performing selling culture, oversees front-end and service operations, and ensures brand standards and SOP compliance.

You will coach teams to improve customer engagement, manage POS and Self-Checkout, promote loyalty programs, and oversee store programs like Balloon, Knit & Sew Shop, and in-store events. Day-to-day leadership and weekend coverage are required.

Formación

• 3+ years retail leadership experience.
• Proven ability to lead a high-performing selling culture.

Responsabilidades

• Lead and enforce SOPs and Company programs.
• Coach and develop team to improve customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and store leadership.
• Ensure accurate use of POS and Self-Checkout systems for transactions.
• Promote and enroll customers in the Loyalty Rewards Program.
• Drive omni-channel services (BOPIS, Same Day Delivery) and in-store events.
• Oversee Knit & Sew Shop operations and Custom Framing coordination.

Conocimientos

Retail leadership

Customer service coaching

Team management

Herramientas

POS systems

Self-checkout

Descripción del empleo

## FT Sale ManagerApply: Suwanee-3630 Peachtree Pkwy Ste 400: Full time: Posted Today: R00326335Store - ATL-JOHN'S CREEK, GAThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.