FT Retail Banker

First Security Bank; Benton (AR); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

First Security Bank in Benton, AR is seeking a Retail Banker to assist customers with routine transactions, opening new accounts, and explaining banking products. The role requires on-site work and occasional branch-to-branch travel within the market.

You will develop knowledge of accounts, perform transactions accurately, and deliver courteous service while upholding bank policies and security procedures. Training will lead to a Retail Banking Specialist role as you grow.

Formación

• High School Diploma or GED required by graduation.
• 1–2 years post-secondary education and/or cash handling or customer service experience preferred.
• Retail banking role with potential promotion to specialist.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and internet usage required.
• Commitment to First Security Bank's Core 5 values with customers and coworkers.

Responsabilidades

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following identification and retail policies.
• Verify checks, identify counterfeit currency, and review transactions for accuracy.
• Promote bank products, refer customers when necessary, and provide support to staff and management.
• Maintain cash drawers, balance cash, process vault currency, and assist with night, mail, and ATM deposits.
• Handle customer inquiries, resolve issues, and maintain confidentiality.

Conocimientos

Cash handling

Customer service

Retail banking

Outlook

Word

Excel

Typing

10-key

Internet use

Educación

High School Diploma or GED

Herramientas

Outlook

Word

Excel

Typing

10-key

Descripción del empleo

In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work and the ability to travel/float between branches within the designated market.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

• High School Diploma or GED completion by the end of your graduating year is required.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY

Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 7:30am - 5:30pm | Saturday 8:30am - 12:30pm (typically 1-2 per month) | *Extended working hours may be required.

Essential Duties And Responsibilities

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious or fraudulent activity to the Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain security through proper opening/closing and vault procedures.
• Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Upon Successful Training Of Duties Listed Above

Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:

• Build consumer and business customer profiles as needed.
• Process debit card requests and handle debit card disputes.
• Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
• Opening/Closing Accounts.
• Obtain training and become proficient in executing wire transfers.
• Order checks and exchange foreign currency.

SUPERVISORY RESPONSIBILITIES

None

Soft Skills

Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.