FT Produce Sales Manager (H)

Food Lion; Harrisonburg (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Food Lion in Harrisonburg, VA is seeking an experienced Produce Department Manager to lead the Produce team, drive sales, and meet budget targets. You will hire, train and develop department associates, ensure product quality, and maintain store standards for safety and customer service.

Responsibilities include labor scheduling, coaching staff to achieve productivity, monitoring inventory, and using company tools to optimize operations while promoting Food Lion's guiding principles and

Qualifications

• Leadership experience in retail grocery or related field
• Strong customer service and interpersonal skills
• Ability to recruit, train and develop department staff
• Knowledge of store operations and scheduling
• Familiarity with food safety standards and regulations

Responsibilities

• Manage the Produce Department, including hiring, training and developing department associates
• Supervise performance and conduct formal evaluations
• Oversee labor scheduling and productivity coaching
• Provide leadership aligned with Food Lion principles and strategy
• Support budgeted financial and operating results
• Deliver excellent customer service and create a positive shopping experience
• Model outstanding customer service and product knowledge
• Control expenses through ordering and use of supplies
• Use tools like ACIS, CAO and business information systems
• Maintain department appearance, safety, sanitation and quality standards
• Ensure schedules support extraordinary service
• Understand budgeting, sales, and wage percent, and interviewing/hiring processes
• Ensure accurate ordering, receiving, preparation and display
• Observe and correct unsafe conditions
• Record and report accidents per procedures
• Monitor shrink and coach to prevent losses
• Comply with advertising materials and signage
• Adhere to regulations and company policies
• Maintain security standards
• Complete CBT and training modules
• Recognize accomplishments and provide constructive counseling
• Perform other duties as assigned

Skills

Leadership

Customer service

Communication

Organizational

Education

High school diploma

Tools

ACIS

CAO system

POS system

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 555137
Address: USA-VA-Harrisonburg-1751 Virginia Avenue
Store Code: Store 00974 Produce/Perishable (7217609)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeast and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage the Produce Department, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Produce Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce Department
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

requiring accreditation

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.