FT Patient Service Rep Midshift

Ally Medical Management LLC; Round Rock (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Ally Medical Management LLC in Round Rock, TX seeks a Patient Service Representative to assist patients with registration, explain policies, and collect payments. The role requires accurate data entry into the EHR and billing software and strong customer service.

You will support front desk duties, manage records, provide requested medical records, and ensure privacy and security compliance under company policies.

Qualifications

• High school diploma or GED required.
• CPR/BLS certification required.
• Experience in clerical support is preferred.

Responsibilities

• Provide front office registration duties including collecting patient demographics, inputting insurance, verifying benefits, and collecting signatures on ER forms.
• Enter all patient information into the EHR and billing software; file and scan documents.
• Maintain and file patient records per regulatory requirements.
• Provide patient records to other providers upon authorization.
• Log payments and cash receipts and manage the cash drawer during shifts.
• Maintain accurate billing records and payer information.

Skills

Medical terminology

Active listening

Basic computer skills

Attention to detail

Education

High School Diploma / GED

CPR / BLS Certification

Tools

EHR software

Billing software

Job description

The Patient Service Representative will assist patients in obtaining services, understanding policies, and making health care decisions. Verify medical insurance and ensure payment due at time of service is collected. Always maintain a clean and neat appearance.

Requirements

Duties/Responsibilities

• Provides front office registration duties such as collecting patient demographic information, inputting insurance information, verifying benefits, and acquiring signatures on ER consent forms.
• Enters all patient information into the EHR and billing software and completes the records by scanning all signed documents and medical reports in patient files.
• PSR will maintain and file the patient's records for a set period as required by DSHS in the appropriate area.
• Provides medical records to other providers as requested; upon completion of authorization to release information signed by the patient.
• Properly logs payment and cash receipts as required thru Square while maintaining the cash drawer during shift.
• Maintains accurate records for the billing office through the payment log regarding TOS payments and payer information.

Required Skills/Abilities

• Basic knowledge of medical terminology.
• Excellent active listening skills and a strong service orientation.
• Basic computer knowledge.
• Detail and multitask oriented.

Education and Experience

• High School Diploma/GED.
• One (1) or more years of experience in clerical support.
• CPR/BLS Certification required.

Additional Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• All employees of Ally are responsible for complying with all privacy and security laws and internal policies and procedures. You will play an active role in protecting the company's sensitive data and ensuring that our patient's information is treated with the utmost care and confidence. You are responsible for reporting any concerns or infractions that you become aware of so that the company may appropriately address them.
• You are responsible for protecting the credentials provided to you to access Company (and customer, where applicable) networks, systems, and data.
• You are responsible for maintaining the confidentiality of all Ally and customer data to which you are granted access. Any suspected compromises of Ally proprietary data or customer data must be reported to Management immediately.
• You will adhere to the Company’s Information Security Policy and Procedures and support standard operating procedures to protect Company systems and data.
• You will alert management immediately with any expected system or data compromises and/or system failure impacting the security, confidentiality, availability, and integrity of Ally Medical and customer data.
• You will be required to attend an annual Information Security Awareness Training.

As Ally Medical ER continues to grow we remain committed to delivering exemplary experiences to our patients and our employees in alignment with our company Mission and Core Values. As such, hiring decisions are based on experience, skills and passion, as well as how candidates can enhance Ally Medical and the company culture.

Ally Medical is an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.