FT Operations Supervisor Customer Service

Hannaford; Burrage Corner (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford is seeking a Customer Service Lead to head the Store 08385 Customer Service team in Athol, MA. You will guide service quality, department operations, and schedules to meet sales goals, while promoting a strong customer-focused culture.

You will train associates, coach performance, and ensure safety, sanitation, and policy compliance across the front-end and related areas.

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Effective communication and selling skills.
• Strong problem solving and organizational abilities.

Responsibilities

• Lead the Customer Service Department operations in accordance with established practices.
• Role model high standards in customer service and sales.
• Maintain appearance, safety, sanitation and food safety at the highest level.
• Keep records up to date and ensure yearly certifications are current.
• Utilize financial reports, scheduling, productivity, ordering and business systems.
• Create and adjust schedules to meet customer service standards and staff needs.
• Provide coaching and participate in performance management.
• Train and develop associates to meet department needs.
• Maintain strong communication with store management and the department.
• Follow all company policies and legal requirements.

Skills

Leadership

Customer service

Communication

Training

Store operations

Problem solving

Education

High school diploma

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 560039
Address: USA-MA-Athol-150 New Athol Road
Store Code: Store 08385 Management (7248526)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

Lead the Customer Service Team and assist the Assistant Store Manager - Center Store and Customer Service in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.

DUTIES AND RESPONSIBILITIES

• Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager - Center store and Customer Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

QUALIFICATIONS

• A high school graduate or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Prerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets.
• Strong understanding of front end and store operations preferred.
• Effective communication, customer service and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Physical Requirements

• Ability to use computers and other communication systems required, performing all job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Stand 100% of the time with occasional walking short distances.
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Have sufficient visual activity to check ID cards, checks, invoices and other written documents.

Salary range is between $ 21.75 - $31.60 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.