FT Lead Airport Agent - Ramp

Envoy Air; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking airline that prioritizes stability and growth, offering exciting career development opportunities. As part of a dedicated team, you will ensure smooth operations while providing exceptional service to customers. This role involves coordinating various tasks, maintaining safety, and working in a fast-paced environment. With comprehensive training and employee benefits, you will be well-equipped to thrive in your career. If you're looking for a dynamic workplace where your contributions matter, this position is perfect for you.

Benefits

Employee flight privileges

Training and development programs

Comprehensive health benefits

Qualifications

• Minimum age: 18 with a high school diploma or GED.
• Ability to work rotating shifts and lift items up to 75 lbs.

Responsibilities

• Coordinate operations and ensure adequate coverage.
• Load and unload baggage and perform station agent work.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Flexibility

Education

High School Diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate - $18.04 / HR

Responsibilities

How will you make an impact?

Responsibilities

• Coordinate the overall operation within an assigned functional area, reporting to management
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable, and consistent operation
• Conduct agent observations
• Schedule and administer local training, including new hire training
• Maintain supplies and inventory control logs

• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports
• Complete administrative duties
• Perform station agent work within the ramp service operation as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment

• Marshal aircraft, working closely with teammates to ensure safety
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-ice aircraft using appropriate equipment and chemicals, if applicable
• Organize work groups and handle multiple priorities in a fast-paced environment

Qualifications

Who we're looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license or passport; some license restrictions may apply
• Ability to work rotating shifts including nights, holidays, weekends, and days off, with reliable attendance
• Flexibility to work additional hours on short notice due to operational needs
• Ability to perform duties in various weather conditions and time constraints
• Ability to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Effective verbal and written communication skills
• Fluency in reading, writing, speaking, and understanding English
• Legal right to work in the United States
• At least one year of customer service experience preferred
• Previous team-lead experience preferred
• Strong organization and interpersonal skills
• Leadership, initiative, and judgment qualities are essential
• Administrative experience preferred
• Good attendance record preferred
• Previous airline experience, including knowledge of ticketing systems and ramp operations, may be desired at some locations

Please note: This description provides a brief overview of the position. It is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.