FT Jewelry Sales Advisor: Grown Brilliance

Leap; Washington (District of Columbia); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Compensation

Job summary

Leap is seeking a passionate Sales Advisor to represent our Georgetown boutique in Washington, DC. You’ll deliver personalized service, tell the brand story, and build lasting connections that drive boutique success.

The ideal candidate has 1+ years in luxury or premium retail, strong product storytelling, and a professional, engaging presence. You’ll work in a fast-paced team setting with opportunities to grow commissions based on performance.

Qualifications

• 1+ years of experience in luxury, premium, specialty retail, hospitality, or another relationship‑driven customer service environment.
• Demonstrated ability to build authentic client relationships, deliver personalized service, and contribute to individual and team sales goals.
• Strong product storytelling and communication skills, with the ability to educate clients and create meaningful connections.
• Professional and engaging presence with the ability to confidently interact with clients, anticipate needs, and resolve concerns with empathy.
• Highly motivated, collaborative, and comfortable working in a fast‑paced, team‑oriented retail environment.

Responsibilities

• Deliver an exceptional customer experience through authentic engagement and personalized recommendations.
• Drive sales through proactive engagement and strong selling behaviors to meet store goals.
• Support store operations by maintaining a polished environment, assisting with inventory and daily tasks.
• Collaborate with teammates and leadership to achieve store goals and a positive team dynamic.

Skills

Customer service

Relationship building

Product storytelling

Communication

Team collaboration

CRM experience

Tools

Endear

Shopify

Slack

Google Workspace

Job description

About the Brand:

Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. So, that’s what we created - 100% conflict‑free, lab‑grown diamonds, brilliantly set in a range of classic designs, modern styles, and design‑your‑own options to reflect your individuality and celebrate your uniqueness.

We truly believe that diamonds are personal. They express your style, represent your values, and tell your story. Express yourself with Grown Brilliance, where we don’t just create diamonds, we create diamonds that deserve you.

About the Role

We are committed to finding exceptional talent to represent our boutique in Georgetown. We are seeking a passionate and customer-focused Sales Advisor who enjoys creating meaningful connections, delivering exceptional service, and contributing to a successful store environment.

As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with customers by understanding their needs, sharing the brand story, and providing personalized recommendations that create memorable shopping experiences.

In this role, you will support daily sales initiatives, maintain store standards, and collaborate with teammates to create a welcoming, service‑driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast‑paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn.

Hourly Pay Range: $19 – $24. This role is commission‑eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You’ll Do

Deliver an Exceptional Customer Experience

• Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations.
• Provide an elevated shopping experience by understanding customer needs and delivering thoughtful product solutions.
• Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.

Drive Sales Through Engagement

• Support store sales goals through proactive customer engagement and strong selling behaviors.
• Develop product knowledge to educate customers, share brand stories, and build purchase confidence.
• Assist customers throughout their shopping journey, from initial engagement through checkout.

Support Store Operations

• Maintain a customer‑ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
• Assist with inventory tasks, shipment processing, and daily operational priorities.
• Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
• Follow company policies, procedures, and brand standards to ensure a consistent store experience.

Contribute to the Team

• Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
• Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
• Bring a positive attitude, willingness to learn, and commitment to the success of the team.

Key Performance Indicators (KPIs)

Customer Experience: Creates meaningful customer interactions through exceptional service, product knowledge, and a welcoming store experience.

Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.

Brand Representation: Represents the brand through professionalism, enthusiasm, and alignment with brand values.

Operational Excellence: Maintains store standards through accurate execution of daily tasks, organization, and attention to detail.

Position Requirements

• 1+ years of experience in luxury, premium, specialty retail, hospitality, or another relationship‑driven customer service environment.
• Demonstrated ability to build authentic client relationships, deliver personalized service, and contribute to individual and team sales goals.
• Strong product storytelling and communication skills, with the ability to educate clients and create meaningful, personalized connections.
• Professional and engaging presence with the ability to confidently interact with clients, anticipate their needs, and resolve concerns with empathy and sound judgment.
• Highly motivated, collaborative, and comfortable working in a fast‑paced, team‑oriented retail environment.
• Strong organizational skills and attention to detail, with a willingness to support day‑to‑day store operations and maintain a polished sales floor.
• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace, preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively work on the sales floor, including standing and walking for extended periods, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight‑driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others.

Leap Perks

• Compensation