FT Housekeeping Inspector

Sheraton Hotel; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sheraton Hotel is seeking a Housekeeping Inspector to ensure guest rooms meet brand standards after housekeeping has completed. The role emphasizes thorough inspection, safety, and guest service in a fast-paced hotel environment.

Responsibilities include enforcing DHM standards, attending training sessions, and coordinating with housekeeping staff to maintain inventory and quality. Fluency in English is required with Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of hotel housekeeping or similar experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Inspect guest rooms after housekeeping to ensure cleanliness and brand standards.
• Maintain DHM standards and safety procedures.
• Attend trainings and meetings as required.
• Be friendly and service-oriented with guests and staff.
• Ensure inventory and supply stock for housekeeping.

Skills

Clear communication

Stress management

Problem solving

Listening skills

Prioritization

Team coordination

Education

High School Diploma or GED

Job description

Scope:

The Housekeeping Inspector inspect guest rooms after our room attendants have finished to ensure the room is thoroughly cleaned and is up to brand standards.

Position Responsibilities and Qualifications

Education & Experience:

• High School Diploma or GED certification and equivalent work experience required.
• Minimum 3 years of hotel housekeeping or similar experience required.
• Bilingual English/Spanish preferred

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Light work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situation, particular with upset guests or staff members.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guest.
• Must be able to prioritize departmental functions to meet due dates and deadlines.

Responsibilities that may include any and all of the following:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Inspect guest rooms, public areas, back of the house areas, laundry and ensure appropriate inventory and supply of guest room items for housekeeping attendants responsible for cleaning guest rooms.
• Maintain and monitor “lost and found” policy and procedure.
• Be familiar with all brand specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Effectively manage emergency situations i.e. fire, bomb threat, inclement weather, robbery, guest illness and /or accident.
• Perform all duties as requested by management.
• Attend/conduct all training/meetings as required by management.

Relationships:

• Internal: All hotel departments: For effective communication
• External: Hotel guests: To provide customer service

Organizational Structure:

Reports to: Executive Housekeeper

Subordinates: Housekeeping Attendants performing various functions, such as guest room cleaning, laundry, delivery of supplies for attendants assigned to clean guest rooms or those cleaning other areas in the hotel.