FT Guitar Technician (Luthier) Store 498

The Guitar Center Company; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K + company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is seeking a Repair Technician to service customer-owned instruments and to assist in maintaining store inventory. You will interact with customers, perform repairs with high craftsmanship, and complete warranty work to ensure satisfaction.

We value customer focus, initiative, and strong knowledge of Guitar Center products. This role offers growth in a music-loving team and a supportive work environment where you can share your passion for guitars.

Qualifications

• Must have strong ability to deliver excellent customer experience and resolve issues
• Foundational understanding of Guitar Center products and services
• Ability to learn and apply repair techniques and certification processes

Responsibilities

• Interact with customers, ensuring a positive customer experience
• Service customer-owned instruments with a high level of craftsmanship
• Maintain store-owned gear, as requested
• Complete warranty repair work

Skills

Customer Focus

Initiative

Selling

Training

Job description

Why Guitar Center?Here’sjust some of the rewards:

For our employees who aremusicianswe offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits andperks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe increating inclusive environments thatputour customers firstall the whilefulfilling our mission.

AsourRepair Tech(Guitar),you willprovideperform maintenance and repair services on customer-owned instruments and toassistin maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few specialcharacteristicsthat make ourRepair Technicianssuccessful:

• Customer Focus: Understands customer service principles, andableto provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step into handlecustomer service issues.
• Initiative: Able toidentifyopportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations,sales,and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate info and techniques so that they areretained.

As ourRepairTechnician,you will:

• Interact with customers, ensuring a positive customerexperience
• Service customer-owned instruments witha high levelof craftsmanship
• Maintainstore owned gear, asrequested
• Complete warranty repair work

Requirements:

• Skilled understanding of repairing Guitars

Preferences:

• Foundational product knowledge on Guitar Center products

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job- related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email [e-mail].