FT Frozen Food Dairy Associate

Food Lion; Providence Forge (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional customer service within the Perishable Department. This role emphasizes maintaining high standards of quality and safety while maximizing sales through excellent service. You'll be responsible for various tasks, including receiving deliveries, managing product levels, and ensuring compliance with company policies. If you have a passion for customer satisfaction and thrive in a fast-paced environment, this position offers a fantastic opportunity to grow with a company that values its associates and communities.

Qualifications

• High school diploma or equivalent preferred with excellent customer service skills.
• Ability to learn multiple tasks and use technical information to solve problems.

Responsibilities

• Maintain a positive shopping experience through friendly customer service.
• Ensure compliance with food safety and workplace safety guidelines.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Communication Skills

Problem Solving

Education

High School Graduate or Equivalent

Tools

Average Cost Inventory System (ACIS)

Ordering System (CAO)

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 417772
Address: USA-VA-Providence Forge-9030 Pocahantos Trail
Store Code: Store 01422 Market (7223625)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide quality customer service within the Perishable Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES

1. Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
2. Be courteous and helpful to other associates.
3. Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO).
4. Receive deliveries, code where applicable, rotate and put in appropriate storage area.
5. Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
6. Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream.
7. Process beef and grinds as directed from the planned production tool and as requested or needed.
8. Wrap, label, weigh and stock meat case as requested or needed.
9. Assemble, disassemble, and clean the grinder as requested or needed.
10. Properly clean and sanitize the department.
11. Maintain variety and layout standards.
12. Ensure that all advertising and sales promotion materials applicable to the department are properly utilized.
13. Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
14. Understand and follow Food Safety and Workplace Safety guidelines and procedures.
15. Observe and correct all unsafe conditions that could cause associate or customer accidents.
16. Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
17. Ensure compliance with local, state and federal regulations.
18. Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
19. Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
20. Perform all other duties as assigned.

QUALIFICATIONS

1. High school graduate or equivalent preferred.
2. Excellent interpersonal, organizational, communication and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to use technical information to solve problems.
5. Must meet minimum age requirements to perform specific job functions.
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

1. Ability to use computers and other communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Ability to push or pull up to 2000 pounds using a pallet jack.
6. Stand 100% of the time, frequently walking short distances.
7. Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
8. Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
9. Meet established volume activity standards for the position.
10. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
11. Have sufficient visual ability to check ID cards, checks, invoices and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.