FT Front Desk Agent

Accor Hotels; California (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading hospitality firm as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests. This position offers an exciting opportunity to engage with diverse clientele, ensuring their stay is comfortable and enjoyable. You will be responsible for welcoming guests, managing check-ins, and providing exceptional service that reflects the high standards of the hospitality industry. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you. Become part of a vibrant team that values excellence and teamwork in delivering outstanding guest experiences.

Benefits

Health Insurance

Employee Discounts

Flexible Scheduling

Training and Development Programs

Qualifications

• Strong customer service skills with the ability to handle guest requests.
• Effective communication skills for clear direction and interaction.

Responsibilities

• Welcome and check guests in while providing personalized service.
• Handle guest requests and ensure their needs are met promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Office

Micros

Open Table

Job description

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY!

Job Description

Job Purpose:

Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions:

1. Actively welcome, greet, and check guests in
2. Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’
3. Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
4. Differentiates between guest types and handles them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc.
5. Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
6. Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process
7. Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken
8. Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards
9. Ensure the correct procedure and policy standards are adhered to
10. Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies
11. Complete the appropriate reports and audits during the overnight shift
12. Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc.
13. Encourage up-selling in order to maximize rates
14. Ensure work areas are cleaned and maintained at all times
15. Any other reasonable duties as assigned by the supervisor or manager
16. Recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

1. Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
2. Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
3. Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.
4. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

1. Health and Safety
2. Food Hygiene
3. Maintenance
4. Emergency Procedures
5. Liquor Licensing

SUPPORTIVE FUNCTIONS

1. Attend mandatory meetings including divisional meetings, staff meetings, etc.
2. Participate in community events and ensure corporate social responsibility goals of the company are met.
3. Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
4. Keep the work area clean and organized.
5. Ensure confidential documents are kept in a secured area.
6. When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
7. Complete other duties as assigned by the Department Head.
8. Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
9. Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

Assimilate into the company’s culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job,