FT Direct Support Professional/CNA

Paycom - ATS; Milwaukee (WI); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Paycom - ATS in Milwaukee, WI is seeking a Licensed CNA / Direct Support Professional I to provide hands-on care for individuals with disabilities and medical support needs.

Responsibilities include assisting with personal care, promoting independence, documenting care in the EHR, and supporting community-based activities while following safety and infection control protocols. A CNA license is required.

Qualifications

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) certification required.
• Experience working with individuals with disabilities in day services, residential, or community settings preferred.

Responsibilities

• Assist with personal care routines including hygiene, toileting, and dressing.
• Support individuals during meals to promote safety and independence.
• Conduct body checks and report health concerns to supervisor.
• Document care in the Electronic Health Record (EHR) accurately and timely.
• Assist with outings and activities and facilitate program tracks after training.
• Assist individuals with assistive technology per care plans.
• Maintain a clean, safe work environment and follow infection control protocols.
• Follow agency safety procedures and report incidents or hazards.

Skills

Verbal and written communication

Team collaboration

Attention to detail

Adaptability

Behavior support

Basic computer skills

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Job Details

Job Location: CFI - Bayview - Milwaukee, WI 53208, Position Type: Full Time - Union, Education Level: High School Diploma, HSED or GED, Travel Percentage: None, Job Category: Health Care, More Than Care. It’s Connection, Dignity & Independence.

Job Summary

As a Licensed CNA / Direct Support Professional (DSP) I, you’ll provide hands‑on support that helps individuals feel comfortable, cared for, and empowered throughout their day. Personal care—including bathing, hygiene, dressing, and other daily living needs—will be a primary focus of this role.

You’ll also encourage individuals to participate in activities, build skills, and experience meaningful moments in their community while promoting dignity, independence, health, and wellness.

Programs

• LIFE Services: Individuals with intellectual and developmental disabilities and medical support needs
• Brain Health Services: Individuals with traumatic and acquired brain injuries

What you’ll bring: A current CNA license and a compassionate, patient approach to hands‑on care. Medication management experience is preferred, but not required.

If you’re looking for work where your care can make someone’s day—and their quality of life—better, we’d love to have you on our team.

Essential Job Functions

• Assists with personal care routines, including hygiene, toileting, and dressing, and participates in all required two‑person transfers and Hoyer lift usage.
• Supports individuals during mealtimes to ensure safety, promote independence, and maintain a respectful, pleasant dining environment.
• Conducts body checks during personal care and promptly reports concerns to the Nurse Manager.
• Completes accurate, timely documentation in the Electronic Health Record (EHR) regarding individual care, health needs, and program involvement.
• Serves as secondary staff for outings and class activities and independently facilitates assigned program tracks after training and observation.
• Assists individuals in using assistive technology and adaptive equipment as outlined in their individual care plans.
• Maintains a clean, organized, and safe work environment by following daily checklists and infection control/safety protocols.
• Promotes a culture of safety by following agency procedures and reporting all incidents, hazards, or concerns; performs other duties as assigned.
• Other duties as assigned

Qualifications

• Minimum Required Education: High school diploma or GED equivalent
• Minimum Required Experience: Experience working with individuals with disabilities in a day service, residential or community setting.
• Required License – Certification – Registration: Certified Nursing Assistant (CNA)
• Issued By Governing Body (if applicable): Completion of Safety Education and First Aid certification within 120 days of hire.
• Travel Type: None

Knowledge, Skills, & Abilities

• Effective verbal and written communication skills.
• Basic computer proficiency, including use of web‑based systems for documentation.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and ability to follow protocols accurately.
• Adaptable and flexible in response to changing individual or program needs.
• Ability to support individuals with behavioral challenges in a respectful, person‑centered manner.

Physical Requirements, Visual Acuity, and Work Conditions

Physical Requirements: Exerting up to 100 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal. Must be able to independently supervise individuals in various settings, ensuring safety through active observation, risk detection, sound judgment, and the ability to respond effectively in emergency situations.

Working Conditions: This position works in a variety of indoor and outdoor environments, which may include exposure to varying weather conditions, loud noise levels, and fluctuating temperatures.