FT Customer Service Representative - OVERNIGHT

National Fitness Partners; Mechanicsburg (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a dedicated FT Customer Service Representative for the overnight shift. This role offers a competitive hourly wage with additional pay for third shift, along with opportunities for career growth and scheduled pay increases. You will be part of a vibrant team that values servant leadership and personal development, ensuring a welcoming environment for all members. Join this rewarding workplace and help transform lives through fitness while enjoying great benefits, including health insurance and a free membership for you and a family member.

Benefits

401K with employer match

Health insurance options

Free Black Card Membership

Paid Time Off (PTO)

Company-paid life insurance

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on member satisfaction.
• Ability to communicate effectively and assist with inquiries.

Responsibilities

• Provide superior customer service to members and guests.
• Process purchases and assist with sign-ups and tours.
• Maintain a clean and safe environment.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Point of Sale System

Job description

FT Customer Service Representative - OVERNIGHT

Join to apply for the FT Customer Service Representative - OVERNIGHT role at National Fitness Partners.

Position details:

• Full-Time: Starting at $12 per hour, with an additional $1 per hour for Third Shift Differential.
• Work Schedule: Monday - Thursday, 10:00 pm - 6:00 am.
• Pay Increases: Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

Join a fun and rewarding environment at National Fitness Partners (NFP), serving over one million members across 170+ Planet Fitness clubs in the eastern U.S. We are committed to transforming lives through our Judgement Free fitness experience.

Benefits:

• Opportunities for growth; over 90% of management started as entry-level team members.
• Competitive pay with scheduled increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K with employer match up to 4%.
• Health insurance options including medical, dental, and vision.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free Black Card Membership, including one for a family member.

Responsibilities:

• Provide superior customer service to members, prospective members, and guests.
• Answer phones courteously and follow scripts.
• Greet members, assist with sign-ups, tours, and log amenities.
• Respond promptly to questions and concerns.
• Process purchases via point of sale system.
• Promote fitness classes (PE@PF).
• Maintain a clean, sanitized, and safe environment.

Our culture emphasizes servant leadership and personal development through training in leadership, customer service, and business operations. We support your career growth within the fitness industry.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services