FT Customer Service Coordinator

The TJX Companies, Inc.; Williamsburg (VA); Sur place; USD 20 000 - 21 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Résumé du poste

Marshalls, part of The TJX Companies, Inc., is seeking associates to join our team in Williamsburg, VA. You will help create a positive customer experience, train and mentor staff, and promote loyalty programs while ensuring compliance with policies.

This role requires reliability, teamwork, and strong merchandising knowledge. We offer a competitive hourly wage with benefits and opportunities for growth within TJX's global network of off-price brands.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Strong merchandising knowledge.
• Excellent communication and organizational skills.
• Able to train others.

Responsabilités

• Create a positive customer experience.
• Promote honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience and promoting loyalty programs.
• Manage registers and POS coverage; coordinate breaks.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks align with store plan and priorities.
• Communicate priorities to management and staff; provide progress updates.
• Provide and accept feedback; recognize good performance.
• Work with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support shrink reduction goals and safety programs.
• Promote safety and maintain a safe environment.

Connaissances

Customer service

Merchandising

Multi-tasking

Communication skills

Team player

Training others

Leadership experience

Description du poste

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1252 Richmond Rd

Location:

USA Marshalls Store 0047 Williamsburg VA

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.