FT Custom Framing Manager

Michaels; Machesney Park, Northern (IL, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies Inc. is seeking a Store Department Manager in Machesney Park, IL to lead a team of framers and foster strong customer relationships by delivering high-quality custom framing solutions. You will drive sales, manage inventory and participate in staffing and training initiatives.

Ideal candidates have retail management experience and a background in leading sales teams, with the ability to guide a framing team to meet KPI targets and provide excellent customer service.

Qualifications

• Basic computer skills

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and company programs to ensure compliance and store standards.
• Develop and coach the team selling behaviors.
• Lead high-quality framing solutions delivery to customers by planning workload with the Store Manager.
• Achieve KPIs and manage the framing team to meet role KPIs.
• Review sales and production workload and plan sales floor time for networking.
• Manage inventory, shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Participate in interviewing, onboarding, coaching and training of new team members.

Skills

Leadership

Coaching

Sales leadership

Customer service

Job description

Sub Category: Store Department Management

Store - MACHESNEY PARK, ILLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

• Basic computer skills

Preferred Type of experience the job requires

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$16.00 - $22.20This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca .The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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Exciting opportunity for a leader to guide a team of framers in delivering custom framing solutions and building strong customer relationships. Oversee sales, ensure compliance with company policies, and support team development. Ideal for candidates with retail management experience and a passion for creative customer service.

undefined: United States of America

Sub Category: Store Department Management

Become part of our team as a Manager Custom Framing, leading a team of framers to deliver high-quality custom framing solutions and build strong customer relationships. Oversee sales, ensure compliance with company policies, and support team development. Ideal for candidates with retail management experience and a passion for creative customer service.

undefined: United States of America

Sub Category: Store Department Management

Exciting opportunity for a Custom Framing Manager to lead and coach a team of framers, focusing on building customer relationships and delivering high-quality custom framing solutions. Drive custom framing sales and support inventory management. Ideal for candidates with leadership experience in retail or sales environments.

undefined: United States of America

Sub Category: Store Department Management