FT CSR- 12:00 AM to 8:00 AM, Bilingual Eng/Span Overnight

The Pay O Matic Corporation; New York (NY); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sick Leave

Job summary

The Pay O Matic Corporation seeks a Front-Line Customer Service Representative to deliver outstanding service, process transactions, and assist customers with financial needs at our Jackson Heights stores.

The role includes rotating shifts, potential weekend/holiday work, and floating to nearby stores as needed. Strong communication and bilingual English/Spanish skills are a plus for serving a diverse customer base.

Qualifications

• One to two years related experience or equivalent.
• Commitment to excellence and high standards.
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.

Responsibilities

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
• Promotes Payomatic’s services by offering customers information on valuable services.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Teamwork

Attention to detail

Tools

Cash handling

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT CSR- 12:00 AM to 8:00 AM, Bilingual Eng/Span Overnight

Regular Full-Time 3774 90th Street Jackson Heights, NY 11372, Jackson Heights, NY, US

3 days ago Requisition ID: 2601

Salary Range: $18.00 To $18.00 Hourly

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a CSR!

Pay-O-Matic powers your pursuit.

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

DUTIES AND RESPONSIBILITIES:

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department as a tool.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
• Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
• Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
• Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS:

• One to two years related experience or equivalent.
• Commitment to excellence and high standards.
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.

PHYSICAL/MENTAL REQUIREMENTS:

• Stand for long periods of time.
• Calculate figures and amounts.
• Work at different stores as the need arises (floating)
• Work at least 8 hours in confined areas without leaving the store (including lunch and other breaks).
• Work alone throughout the shift.
• Perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment such as mops, brooms, and vacuum cleaners.
• Open and close the store when required.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service, maintaining the security of people (customers and colleagues) and property by adhering to the Company’s security/safety policies and procedures.
• Must be able to understand directions and adhere to established policies and procedures for successfully performing transactions while upholding Banking-related Compliance rules and regulations.
• Maintaining a harmonious work environment with colleagues through practice of mutual respect and by rejecting elements of a hostile work environment.

WORK ENVIRONMENT:

• Most stores are very small with enough room to perform transactions for customers.
• Floating (working at different stores) within the borough or district is required.
• Employee(s) should be able to work between the stated working hours for six to eight-hour shifts and work overtime when occasionally required.
• Employees should be able to work weekends and holidays.
• Reasonable accommodation(s) may be made to enable people with disabilities to perform the essential functions of the job.

Benefits

You will also have access to short-term incentives, Medical, Dental, Vision, Life Insurance and Sick Leave. Most of these benefits are available for full-time employees. Part-time employees can access short-term incentives and Sick Leave benefits.

Location (in-person)

Store 407-37-74 90th Street Jackson Heights, New York, 11372.

Pay-O-Matic values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

POM has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the work location full-time.

Schedule

The 37-74 90th Street Jackson Heights, New York, 11372 location has the following operation hours, Eastern Standard Time (EST):

Sunday, 7:00 a.m. to 12:00 a.m.

Monday, 7:00 a.m. to 12:00 a.m.

Tuesday, 7:0 a.m. to 12:00 a.m.

Wednesday, 7:00 a.m. to 12:00 a.m.

Thursday, 7:00 a.m. to 12:00 a.m.

Friday, 24 Hours

Saturday, 24 Hours

The CSR will work between 30 and 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours. The specific shift needing coverage is 12:00 a.m.-8:00 a.m. Floating to nearby stores is required.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

11-20-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.